Help Desk Administrator

Morgan Stephens • Austin, Texas, United States • 5d ago

Helpdesk Administrator

Location: Austin, TX
Company: A Reputable and Growing Law Firm
Job Type: Full-Time
Salary: Up to $73,800 per annum

Our client, a well-established and rapidly growing law firm in Austin, TX, is seeking an enthusiastic and outgoing Helpdesk Administrator to join their IT team. The ideal candidate will provide hands-on technical support, maintain hardware and software systems, and ensure a seamless user experience for attorneys and staff. This role requires strong technical expertise, excellent customer service skills, and a proactive approach to troubleshooting IT issues.

Responsibilities:

Provide first-line technical support to users by troubleshooting hardware, software, and network issues efficiently.
Install, configure, and maintain Dell/HP laptops and peripherals, ensuring optimal performance.
Manage and administer Microsoft 365 environments, including user account creation, permissions, and security settings.
Support and troubleshoot Active Directory for user access and group policies.
Configure and maintain Teams VoIP phone systems, ensuring smooth communication across the firm.
Work closely with attorneys and staff to train and support users, ensuring high satisfaction with IT services.
Document technical processes, troubleshooting steps, and system configurations for knowledge sharing and efficiency.
Assist in basic network troubleshooting, including VPN, firewall settings, and connectivity issues.
Monitor and respond to helpdesk tickets, ensuring timely resolution of IT-related issues.

Qualifications:

Two or more years of IT support or helpdesk experience in a Microsoft environment.
Proficiency with Microsoft 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
Hands-on experience with Active Directory, including user account creation, password resets, and group policy management.
Familiarity with hardware installation and troubleshooting for laptops, desktops, printers, and peripherals.
Basic knowledge of networking concepts, including IP addressing, VPNs, firewalls, and Wi-Fi troubleshooting.
Strong customer service and communication skills with a professional and friendly demeanor.

Preferred Qualifications:

Experience setting up and configuring Teams VoIP phone systems.
Certifications such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), or equivalent.
Knowledge of PowerShell scripting or automation tools to streamline IT tasks.
Prior experience in a law firm or professional services environment.