Task Lead will serve as a project lead to provide oversight to a government agency’s IT infrastructure, telecommunications requirements, and service desk. The Task Lead will manage approximately 50 contractors who are responsible for the IT services and providing direction and guidance to the subordinate teams consisting of server, network, database, service, and other related teams that are responsible for 12 separate networks and telecommunications systems of all classification levels serving more than 400 users. The Team consists of network engineers, Tier 1 support, software developers, cloud architects, knowledge management professionals, project managers and data scientists. The Task Lead will use DEVSECOPS principals and IT Infrastructure Library (ITIL) practices to work on various IT services according to standard practices. The Task Lead will manage employees responsible for managing the planning, programming, and execution of program and infrastructure requirements. The Task Lead will be responsible for the quality and efficiency of the contractor’s performance and will assist the Government with all financial and business processes of the task.
As the Task Lead, the candidate will work with team leads to:
- Provide functional knowledge of operational and support processes for their service area.
- Clarify/resolve process-related activities for technical team.
- Understand existing and proposed delivery process, procedures, and tools by function.
- Monitor and report progress against plans through final acceptance and signoff.
- Manage, coordinate, and resolve project issues, decisions, and risks.
- Personnel / Performance Management: Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; addressing employee performance and corrective action plans; employee motivation and rewards.
