DescriptionInternational Consumer Business (ICB):
JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We're also committed to designing content for reuse in a way that's measurable and consistent.
We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us from select areas around the globe in the continued growth of our business.
Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture. ICB's unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly visible Control Management organization.
Control Management (CM):
CM maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting.
Role Responsibilities:
- Engage with relevant stakeholders (Conduct and Customer Experience) to evaluate and perform an end-to-end analysis of the business’ operational risk and control environment to identify significant control gaps, weaknesses and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
- Ensure that controls are appropriately designed and operating effectively
- Support a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Review and analyse program-related data frames (e.g., KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related programs and strategies
- Collaborate with control colleagues across the firm, business, operations management, legal, compliance risk, audit and technology control functions to further establish and maintain business relationships.
Qualifications and Experience:
- Bachelor’s degree or equivalent experience required
- Extensive financial service experience in controls, audit, quality assurance, risk management, or compliance advantageous
- Working knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
- Experience working in an Agile environment, and experience using JIRA and Confluence a plus
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
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