IT System Administrator

Exacta Systems • Austin, TX, US • 2w ago

Job Description

Monitor all aspects of customer environments utilizing PRTG and other tools to address existing and incoming alerts.
Ability to own and resolve to completion issues that impacts NH customers and/or other sites.
Accurately estimate time required to complete task and responding to customer with accurate and timely updates as you work through the solution.
Continuously update both our corporate and customer systems and networks with new security patches, firmware, etc. After-hours patching and system maintenance required
Work closely with developers in test environment to ensure functional requirements are met and fully tested prior to deployment.
Collaborate with engineers and technical support personnel to assist with product deployments and support to customer locations in the field.
Monitor and resolve employee IT issues as they arise via ticketing system.
Contribute to technical and creative problem solutions and assist with the development and deployment of new solutions to increase productivity and reliability.
Maintain SOC compliance and participate in remediation of systems issues pertaining to compliance vulnerabilities and attacks.
Routinely troubleshoot failed hardware, working with ISPs to troubleshoot Internet for site-to-site VPN connections and with our layer 3 networks, in addition to with vendors such as Fortigate, HPE, Aruba, Cisco, Dell and Ubiquiti for warranty/support issues.
Maintain basic cloud infrastructure (Amazon Web Services and Microsoft Azure), such as Virtual Machines and Snapshots.
Perform work as required

Requirements

Confidence in creating a layer 3 network.
Confidence in creating a redundant server Windows Active Directory Infrastructure.
Experience with change management, ticket management and technical monitoring/remediation workflows.
Linux System, VMware, and Docker system management experience is very helpful.
Knowledge of Gaming Operations, Hardware, Systems and basic electronics.
Must have and maintain a current/valid driver’s license.
Ability to work as a team in a distributed and virtual environment (Zoom, mobile phone, reliable home Internet connection).
Must be able to obtain and maintain a Gaming/Horse Racing License in multiple states.
Demonstrate Knowledge of Linux & Microsoft Windows Operating Systems and Server Software
Installation and Maintenance – experience with networking and cabling are a plus

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