About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member's input, all within a culture that promotes work-life balance and a strong sense of belonging
Due to continued growth, we are currently seeking to add a
Jr. Systems Administrator to join our exceptional team. Jr. Systems Administrators at Charles IT primarily serve as first-line support for client requests while performing the job functions below:
Duties and Responsibilities:
- Provide support/troubleshooting to resolve technical issues for end users
- Support Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc
- Support of virtual environments including VMware, and Hyper-V
- Effectively communicate with customers on ticket progress, impending changes, agreed outages, etc.
- Configure, install and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
- Document internal processes and procedures related to duties and responsibilities
- Maintain strong client system documentation to include system reviews and recommendations
- Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry
Requirements
- Bachelor's degree or equivalent in the IT field is preferred
- 3+ Years of experience in a technical support role. MSP experience a plus
- Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 platforms a plus.
- Superior communication skills required
- Ability to multi-task and function collaboratively as a member of a fast-paced, client-orientated team
- Enthusiastic and dedicated to the challenges of a growing company and client base
- Excellent follow-through to see tasks through completion
- Self-starter with the ability to perform independently with little or no supervision
- High level of organization; strong attention to detail
Benefits
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
If you're excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we'd love to hear from you!
