ikon Technologies is an innovative solutions provider for the automobile industry. We strive to be the trusted partner of franchise dealers by providing reliable, user-friendly, connected car applications and services to help save time, enhance profit, and build lasting relationships with customers. Our commitment to provide the unwavering support and the highest quality solutions on the market which sets us apart.
We are actively looking to recruit a Chief Operating Officer (COO) who will oversee the organization’s ongoing operations and procedures. Establishing policies that promote company culture and vision through its operations. The Chief Operating Officer (COO) will be responsible for optimizing operations, financial performance, and technology execution to ensure sustained growth. This role demands a hands-on leader with expertise in scaling operations, process automation, and strategic execution in automotive technology, IoT, or SaaS-driven industries. The role is a high-visibility position, requiring strong communication skills and the responsibility of being called upon to positively represent the organization, maintaining the highest level of integrity, holding others accountable, and leading by example in all areas.
Role and Responsibilities
- Oversee company-wide operations, ensuring alignment between sales, marketing, technology, and customer success.
- Drive financial planning, budgeting, and P&L management, optimizing cost structures and revenue streams.
- Develop and implement scalable operational strategies to improve efficiency and support business growth.
- Enhance technology integration, automation, and data-driven decision-making to streamline processes.
- Lead product execution and innovation in collaboration with the CTO and product teams.
- Strengthen customer success, service delivery, and retention strategies for market expansion.
- Build and lead high-performing teams, fostering a culture of accountability, innovation, and collaboration.
- Partner with the CEO and executive team to set corporate vision, strategy, and growth objectives.
- Participates in formulating and administering company policies and is the lead in their enforcement.
- Create and maintain dashboards to showcase status, goals, and progress.
- Data & analytics to support excellent decision making and appropriate KPIs and Exec Reporting
- Ability to analyze and translate data-based findings into clear, relevant, and actionable insights.
Qualifications
- 10+ years of executive leadership experience in automotive technology, IoT, SaaS, or high-growth tech-driven industries, with a strong background in telematics, automotive operations, and scaling early-stage or startup companies.
- Strong expertise in scaling operations, business expansion, and financial management.
- Deep understanding of technology deployment, process automation, and supply chain optimization.
- Strong analytical and reporting skills including measuring performance and optimizing to KPIs
- Hands-on experience in strategic planning, management and reporting.
- Ability to juggle multiple priorities and deliver results in a fast-paced, dynamic environment.
- Excellent interpersonal and leadership skills Strategic yet hands on inspires people; manages change for high growth with sustainable teams.
- Prior experience building and setting up Operations processes & procedures from scratch
- Ability to analyze and translate data-based findings into clear, relevant, and actionable insights.
