Tailored Technology Services is a rapidly growing Managed Service Provider (MSP) delivering comprehensive IT solutions to small and medium-sized businesses across various industries, including construction, engineering, legal, and financial sectors. We pride ourselves on providing exceptional customer service, proactive IT management, and cutting-edge solutions to help our clients succeed.
We are seeking a skilled and motivated System Administrator in Orange County to join our team. This role involves providing on-site technical support, installations, and maintenance for clients. As a System Admin., you will be responsible for troubleshooting hardware, software, and network issues, ensuring smooth operations, and educating clients on IT best practices. You will play a key role in delivering reliable and efficient IT support, helping our clients maintain a secure and optimized technology environment.
Responsibilities
- On-Site Support & Troubleshooting – Provide hands-on IT support for hardware, software, and network issues at client locations.
- Set up and configure workstations, servers, networking equipment, and software.
- Maintain network & infrastructure – Diagnose and repair network issues, ensure proper cabling, and optimize connectivity.
- Conduct regular system checks, firmware updates, and hardware inspections to prevent downtime.
- Customer Training & Support – Educate clients on IT best practices, security, and basic troubleshooting.
- Incident & Ticket Management – Document work performed in ConnectWise, resolve tickets, and escalate issues when necessary.
- Hardware Replacement & Asset Management – Replace faulty equipment, track inventory, and maintain asset documentation.
- Security & Compliance Checks – Ensure client environments adhere to security policies, including multi-factor authentication (MFA), backups, and patch management.
- Collaboration with Service Desk & Account Managers – Communicate findings, escalate major issues, and provide feedback on recurring client problems.
- Provide on-call or emergency response support as needed.
Qualifications
- Proven experience as an IT Technician, Service Analyst similar role, ideally within an MSP environment.
- Strong understanding of IT infrastructure, including servers, networks, virtualization (VMware, Hyper-V), and cloud services (Microsoft 365, Azure, etc.).
- Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy management.
- Familiarity with firewalls, VPNs, and networking protocols (TCP/IP, DNS, VLANs).
- Knowledge of cybersecurity principles and best practices (multi-factor authentication, patch management, endpoint protection).
- Experience with backup and disaster recovery solutions.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA) are a plus.
Compensation and Benefits
- Competitive salary based on experience
- Comprehensive health, dental, and vision insurance
- Paid open discretionary time off and holidays
- Paid mileage for onsite requirements
- Opportunities for professional development and certification
- Collaborative, team-oriented environment with opportunities to work on cutting-edge technologies