Scanlan International, Inc., is a medical device company specializing in the highest-quality surgical instruments. Now in our fourth generation, the Scanlan family continues its dedication to providing the best surgical instrumentation available anywhere in the world.
This position involves providing hands-on support for hardware and software issues, managing and securing endpoint devices, and assisting with onboarding and offboarding processes. Responsibilities include installing and configuring applications, monitoring and resolving system issues, managing IT assets, and performing routine maintenance. The role also involves writing scripts for system management, troubleshooting third-party software, and collaborating on IT projects. Additionally, the job requires conducting system audits, developing network architecture, and ensuring compliance with PCI and CIS frameworks.
50% of your time you will be doing:
• Provide Tier 1 and 2 hands-on support to end-users, resolving hardware and software issues for desktops, laptops, printers, and peripherals.
• Manage, maintain, and secure all endpoint devices within the organization's network.
• Assist with onboarding and offboarding, including setting up and decommissioning accounts, devices, and access permissions.
• Install and configure desktop applications and operating systems.
• Monitor the incident ticketing system and work on assigned tickets.
• Monitor and optimize system health.
• Identify and resolve system problems, demonstrating persistence and resourcefulness.
• Manage structured cabling, connectivity, and hardware installations to ensure seamless operations.
• Conduct system audits to identify and resolve performance bottlenecks and optimize resource utilization.
• Manage IT assets
• Write and maintain scripts to improve system management tasks
• Assist in the configuration and troubleshooting of integrated third-party software and peripherals
50% of your time will be doing:
• Perform routine system maintenance, including updates, patches, and backups.
• Configure and manage servers in a virtual environment
• Manage multiple IT-related products and services
• Collaborate with cross-functional teams to deliver IT solutions that meet business requirements.
• Contribute to and lead IT projects, assisting with the development of network architecture design, implementation, and management
• Develop, maintain, and document the current environment and SOPs
• Implement policies, procedures, work instructions, and technologies for PCI compliance and the CIS framework
Required Qualifications:
Education:
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
Experience:
• 5+ years of Information Technology support and/or Information Technology system engineering
• Demonstrated experience with various Operating systems, Active Directory, DHCP, virtualization, networking, and compliance frameworks
• Previous experience providing direct end-user support – Tier 1 or 2
Skills
• Design, configure, and manage network systems, including switches, firewalls, VPNs, and Wi-Fi.
• Design, configure, and manage server infrastructure, including virtualization technologies and stand-alone systems.
• Experience with backup and restore technologies.
• Networking concepts (VLANs, TCP/IP, DNS) and troubleshooting tools (Wireshark, command line).
• Proficiency with monitoring and troubleshooting tools.
• Proven ability to diagnose and resolve complex technical issues efficiently.
• Skilled in managing multiple IT projects, migrations, and upgrades, ensuring timely delivery.
• Effective communicator with stakeholders across technical and non-technical domains.
• Commitment to proactive system maintenance and innovative improvement strategies.
• Superb communication, writing, and interpersonal skills.
Preferred Qualifications:
Education:
- Relevant certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), or similar are a plus
Skills
• Understanding cybersecurity concepts such as vulnerability and risk assessment, security controls, confidentiality, and incident response
• Working knowledge of IBM mid-range systems
• Experience with SharePoint Site Administration
• Experience with Mobile Device Management
• Foster a desire to continue to learn and advance personal IT knowledge
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to remain in a stationary position for long periods of time (working at a computer)
• Ability to move/traverse about inside the office intermittently throughout the day (attend meetings, access file cabinets, obtain supplies from supply room, etc.)
• Operate computer and other office equipment such as a copy machine, printer, telephone, etc.
• Repetitive movement (i.e. heavy computer/keyboard use).
• Individual will interact regularly with others verbally, in-person, and via written communication.
• May require occasional light lifting (files, copy paper, etc.).
This position is based out of our headquarters office, south of downtown St. Paul. We welcome an on-site work environment Monday through Friday. The hours for this position are either 7:30 – 4:30 or 8:00 – 5:00.
Compensation
Scanlan International, Inc. offers competitive pay that aligns with the local market in which we operate. We value performance and recognize it during our annual merit review process. The pay range for this role is $74,800 – $131,000 annually. The salary range for this position is based on a variety of factors, including education, experience, skills, qualifications, and location.
Comprehensive Benefits Offerings
- Medical, Dental, and Vision Insurance
- Group Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- 401(k) Plan with Company Match
- Workers' Compensation
- Employee Assistance Program (EAP)
- Regular Part-Time Benefit Eligibility
- Training and Development Program
- Tuition Assistance Program
- Paid Time Off, including:
- Holidays
- Floating Holidays
- Vacation
- Earned Sick and Safe Time (ESST)
How to Apply?
Scanlan International, Inc. accepts online applications at https://www.scanlaninternational.com/contact-us/careers/
Applicants with disabilities who need accommodation to complete the Scanlan International, Inc. application process should contact Human Resources at 1.800.328.9458 or email hrteam@scanlangroup.com.
Scanlan International is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please click the following link to view Federal and E-Verify posters: https://www.e-verify.gov/employees
