Overview
UNIFY Financial Credit Union is one of the nation’s
largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture
where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful
Summary
The Fraud Analyst will leverage their experience to review a variety of transactions and event types for the likelihood of fraud and work to mitigate losses. The individual will assist with the execution of department responsibilities, including fraud alerts, fraud activity reports, conducts research on high-risk transactions, and support the frontline in risk inquiries. Proactively review, analyze various reports and alerts to prevent fraud. Utilizes independent judgment and adheres to the highest degree of professional standards and strict confidentiality. Complies with all applicable laws and regulations.
Notes: This role will work onsite daily from our Operations Center in Allen, TX.
This role is not eligible for remote work.
To support our West Coast locations, this role will work a second shift, with an estimated start time between 10:00-11:00AM CST.
Responsibilities
- Review, analyze and decision high risk new account applications and transactions for potential fraud activity.
- Conducts detailed review of member accounts suspected of abuse, fraud, or negligence.
- Takes appropriate action to restrict and/or remove services from accounts suspected of abuse or fraud.
- Provides interdepartmental support of all primary functions including monitoring, analysis, and reporting.
- Completes daily reviews of FIS and Sentry service alerts and researches any suspicious accounts.
- Leverage various fraud detection tools to assist in our efforts of fraud prevention and effectively collaborates with colleagues within the risk team on new events.
- Contributes to the ongoing development and implementation of better processes and methodologies for the prevention and tracking of organizational losses.
- Establish new memberships [online channel]
- Review ATM and eDeposits [Remote Deposit Capture]
- Maintains frequent contact with Fraud Investigations team to address suspect activity and high-risk cases.
- Conducts investigations as needed, and determines the degree of operational risk associated with return deposits and alerts.
- Executes daily analysis of membership applications, Verafin alerts, ACH fraud, deposit fraud, identity theft and online account takeovers.
- Research and processes fraud claims regarding checks, Zelle, Bitcoin and ACH transactions.
- Completes SARs according to government requirements and UNIFY’s policy.
- Provides support and guidance for other internal departments on all questions or concerns regarding account activity.
- Contacts members as appropriate to investigate suspected fraudulent activity, disputes, complaints, or claims.
- Builds partnerships across the organization to further support the fraud mitigation efforts of the credit union.
- Meets all departmental productivity and performance metrics.
- Completes all required UNIFY training timely.
- Follows all relevant UNIFY policies and procedures.
- Other duties as assigned
Qualifications, Experience, & Education
- Minimum of 3 years' experience in Risk Management of Fraud at a financial institution required.
- Verafin experience strongly preferred.
- Experience in SAR research and writing preferred.
- Bachelor’s degree preferred. Relevant work experience in lieu of a degree may be considered.
- Proven problem solving and analytical skills, with the ability to utilize critical thinking and make reasoned decisions.
- Must be a proactive self-starter willing to take initiative in the development of fraud prevention strategy as well as loss tracking and reporting.
- Strong interest in fraud trends, strategies, and tools.
- Excellent organizational and time management skills. Must be able to multi-task effectively.
- Ability to work independently, yet also be a team-player within the department and the organization as a whole.
- Must produce accurate and reliable work.
- Must be able to communicate effectively, both verbally and in writing.
- Must be willing to take direction with a positive attitude.
See the UNIFY Difference!
At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.
Competitive Compensation and Excellent Benefits Package* Includes:
Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
Dependent and Medical Care - Flexible Spending Accounts
Vacation, Sick, Personal and Holiday Pay
401(K) Plan with employer match
Education reimbursement for approved programs
UNIFY banking privileges for you and your family
- All programs subject to review and change
An offer of employment is conditioned upon complying with UNIFY's requirements including, but not limited to, signing a consent to conduct a background investigation.
UNIFY is proud to be a drug-free, equal-opportunity employer including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com
