Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Duties and Responsibilities
- Assists in managing the installation and maintenance of the local Network and Voice Collaboration equipment including but not limited to Modems, Routers, Switches and other commercial/military communications access devices that provide access to NATO's classified and unclassified Wide Area Networks (WAN) and Local Area Networks (LAN);
- Operates, maintains and conducts 1st and 2nd level troubleshooting of all Voice Collaboration equipment within the CSU AoR;
- Assists in the production and maintenance of documentation related to daily activity logs, active and passive network configuration, network mapping, processes, Standard Operating Procedures (SOP) and service records within the AoR;
- Assists in performing fault diagnosis and troubleshooting with the approved available network management toolset (e.g. ISE, Prime Infrastructure, Spectrum, LAN Sweeper) and maintains daily operations logs and uptimes in accordance with the Service Level
- Agreements (SLAs);
- Assist in designs and completion of routine maintenance schedules in accordance with the Agency and manufacture guidelines and monitors operational performance of the CSU Network and Voice Collaboration infrastructure;
- Assist in executing communications infrastructure analysis and configuration in support of the Incident and Problem Management Processes;
- Assist in the Investigation for long-term solutions to re-occurring problems, and help identify areas for greater efficiency;
- Assists for the installation, management and lifecycles programs of all communications equipment within the CSU AOR;
- Maintains an awareness of ongoing network infrastructure configuration and maintenance activities to build and maintain an up to date picture;
- Supports On-The-Job Training (OJT) to ensure Digital Workplace Support Section personnel are proficient to support cross training in the section;
- Ensures actions are in compliance with cryptographic security standards;
- Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;
- Deputizes for higher grade staff as required;
- Performs other duties as required.
Essential Skills and Experience
- At least 3 year's experience with design, deployment and configuration of VoIP solutions including Call Managers, management appliances and endpoints;
- Experience with virtual environments (ESXi, vSphere, vCenter);
- Experience of multivendor (e.g. Cisco, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments;
- Experience with the configuration and operation of Network Monitoring and Event Management systems (e.g. Spectrum, Splunk);
- Practical experience in on-line performance, accounting, fault, security and configuration management of digital and analog networks and associated transmission systems to include routing and switching systems in support of voice and data transfer;
- Experience in the use of an Incident Management System such as BMC ITSM;
- Knowledge and experience of implementing and operating WAN, LAN and Voice Collaboration technologies within an Enterprise network;
- Practical experience in network configuration, analysis, integration, testing, implementation and support;
- Practical experience in Wireless LAN infrastructure from installation to daily operations, experience to include troubleshooting faults and identification of interferences;
- Practical experience in the deployment, use and configuration of Cisco Prime Infrastructure.
Working Location
Working Policy
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
