Business Architect

NWN Carousel • Flint, Michigan, United States • 20h ago

Company Overview

NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Responsibilities

Role Overview

The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

Sales Execution:
- Successfully plans and executes sales activities within the sales process.
- Total ownership of the technical sale during customer and partner pre-sales activities.
- Leads sales and partners in scoping NWN Offerings to meet customer requirements.
- Analyzes client business needs and recommend appropriate business solution/strategy.
- Participates in the planning and design process by assessing current state and desired outcome.
- Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
- Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
- Monitors the engagement process and obtains additional resources as needed.
- Sets up and executes evaluation activities that prove NWN Offerings.
- Identifies and develops technical champions; neutralizes challengers within the account.
- Ensures complete handshake to customer success organization.
- Ability to create/modify Bill of Materials, Scope of Work documents
Technical Knowledge:
- Demonstrates significant expertise in NWN's Core Offerings.
  - Technical expertise in (2) primary offerings
  - High-level expertise in (3) additional offers (progressive training and learning required)
- Masters Command of the Message and Sale principles.
- Conduct sales presentations to convey the value of NWN solutions.
- Builds impactful pilot/POCs that prove impact on customer business/requirements.
- Comprehensive product, competitive, industry and functionality knowledge.
- Continues education of self and others; facilitates knowledge transfer across the organization.
Client and partner engagement:
- Provides technical expertise through sales presentation product demonstration of NWN offerings.
- Maximizes results by anticipating and neutralizing obstacles/objections within an account.
- Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
- Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).
- Actively engages and influences partner community.
- Provides long term strategy sustaining technical account management.
Foundational Attributes:
- Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
- Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
- Effectively communicates with all critical resources throughout the sales process.
- Drives accountability of self and all team members to ensure execution of action items.
- Humility to learn, master and follow NWN processes.
- Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
- Passionate business problem solver for customers.

Additional job responsibilities include, but are not limited to:

Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc.
Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation
Other responsibilities as assigned.

Qualifications

Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

Bachelor’s degree in Computer Science, Information Systems or related experience.
8-10+ years of experience in a technical leadership role on medium to large size projects in the areas of integration or support services.
5+ Years Minimum hands-on security experience designing complex communications systems.
Various industry certification completion (i.e: CCNP, CCDP, or equivalent required, Palo Alto Networks, Fortinet, Nutanix, or HPe written Certification.)
Possess deep expertise in multiple areas of technology, such as cloud computing, AI, cybersecurity, or intelligent infrastructure.
Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI).
Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.
Involvement in Industry Councils, User Groups, as appropriate.
Experience with structured project management methodologies.
Experience working with solution design, job costing and quality planning.
Experience developing/writing technical sales documents.
Experience working in a project/team environment.
Must possess excellent time management skills.
Must possess good organizational skills.
Must possess excellent client/customer interface skills.
Must possess working knowledge of Visio.
Ability to develop/ deliver management presentations.
Proficient in MS-Office (Word, Excel, PowerPoint).
Able to architect and design detailed configurations for complex Communications Systems.
Able to assess and monitor a complex network to ensure service is provided as designed.
Excellent relationship skills.
Excellent verbal written communication skills are required.
Excellent high-level problem solving skills.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.