The SCCM Administrator is a JUNIOR LEVEL role, utilizing System Center Configuration Manager (SCCM), Autopilot and Intune, is responsible for building and maintaining workstation images, maintaining device configurations, executing software Configuration Item changes on all client workstations to include patches, bug fixes and updates across supported GTS and customer environments.
Supervisory Responsibilities:
Duties/Responsibilities:
- Performing patch management for servers, workstations, and infrastructure devices.
- Planning software pushes using approved AF enterprise patch management process.
- Distributing packages to test groups.
- Troubleshooting software package deployment.
- Reporting status of software pushes.
- Ensuring servers, workstations and infrastructure devices have latest approved patches.
- Assist with the development of TOs, SOPs, checklists, guides, best practices and procedures to support patch management.
- Automating procedures using scripts and SQL/database administration.
- Capable of creating a new package deployment.
- Capable of completing tasks with minimal guidance.
- Ability to troubleshoot Windows Server and Workstations Operating systems.
- Troubleshoot software install problems in Systems Center Configuration Manager (SCCM).
- Troubleshoot support challenges for GTS Staff using Autopilot-Intune.
- Create PowerShell scripts that can be used to automate specific installation tasks such as uninstallation of old software versions.
- Can evaluate client logs and identify problems.
- Provides after hours and on-call support as needed.
- Adheres to and supports ITIL standards, policies, and procedures.
- Maintains and protects confidentiality regarding all aspects of customer and employee information.
- Adheres to Code of Conduct and Mission and Value statement.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Organizational skills with attention to detail.
- Ability to analyze and address needs of users.
- Ability to understand and operate within a variety of Government entities’ Governance, Risk and Compliance (GRC) policies.
- Solid understanding of computer engineering principles and procedures.
- Ability to manage time and prioritize tasks.
- Ability to think and work independently.
- Strong interpersonal and customer service skills.
- A teachable disposition and a willing attitude towards continuing education.
- Flexibility to work outside the job description when the need arises.
- Experience working in a team-oriented, collaborative environment.
- Analytical and problem-solving skills.
- PC and Network knowledge.
- Ability to work day, evening or weekend shifts.
- Must be able to pass Criminal Justice Information Systems (CJIS) background check, pre-employment screenings and TSA background check.
Education and Experience:
- Bachelor’s degree in Computer and Information Sciences, Engineering, Computer Software Engineering, Computer Engineering Technologies, or related field preferred.
- Minimum of Two (2) Years of experience from the server side of SCCM.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
