Education
Entry-level position requiring high school diploma or GED.
Experience
2 years of computer support experience in an enterprise environment.
Certificates, Licenses, Registrations
CompTia A+, Microsoft MCSA Windows 10 or other industry certifications are desired, as well as working knowledge of the Epic EHR application is highly desirable.
Work Environment
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
IT Desktop Technicians report directly to the Support Services Manager and with oversight from executive leadership as needed.
This position has no supervisory responsibilities.
Position Type and Expected Hours of Work
This is an exempt position with hours Mondays-Friday and weekends as required. The hours may change at a moment’s notice according to the business needs. There is also the possibility of an on-call after-hours rotation.
Physical and Mental Requirements
The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff. This position requires sitting for many hours at a computer screen. The employee may be required to lift to 40 pounds at times.
Mental Demands: The Service Desk Technician can be placed in mentally stressful situations. The need to think clearly, react appropriately and professionally are of the utmost importance.
Travel
Travel between offices at a moment’s notice to provide end user support will be necessary for this role.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.
A Typical Day in the Position
A Typical day in CEENTA IT encompasses answering patient and employee trouble calls. Remote and onsite repairing of computer systems and devices. Upgrading of personal computers, imaging and configuring computer systems.
