Communicate professionally with client, team, and management.
The individual must possess expert-level technical knowledge of a specific field of technical operations and be able to provide ideas, feedback, and support to the team.
This role is an in person and required to be onsite.
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
The successful candidate will have to hit the ground running and should have Windows / Citrix support experience and ideally SCCM as well.
The IT Manager is looking for a seasoned candidate who can help mentor others in the team.
This will be a diverse and challenging position. The overall goal is to ensure that all support tickets are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer an opinion on new products. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
