Infrastructure (Focus – 40%)
Responsible for the maintenance, troubleshooting and smart hands of computer systems, network devices, servers, and conference media Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation to IT staff for planning and implementing new or improvements to infrastructure Zoom & Microsoft Teams room AV administration, deployment, and vendor management.
OS Management (Focus – 25%)
Install and upgrade computer components and software as needed per team Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
Administration (Focus – 20%)
Administrators of enterprise applications handling email, messaging, document storage and conferencing platforms Zero-Trust & Role based permissions policy enforcement for access granting towards employees, contractors, and temporary hires.
Service Desk Ticketing (Focus – 15%)
Manage service queues and route tickets to IT Infrastructure or Network as appropriate for higher tier support Complete site-specific requests that require on premise smart hands Manage and order inventory as needed beyond forecasting for R&D team needs.
