NOC Technician Tier I (Hybrid)
BUSINESS UNIT: CCR Media
FUNCTION: Service Delivery
REPORTS TO: NOC Supervisor
CLASSIFICATION: Non-Exempt
LOCATION: Cedar Rapids, IA
EDUCATION: 2 years of higher education or industry standard technology certifications
EXPERIENCE: 2+ years preferred (We also welcome recent graduates!)
2nd Shift: Wednesday - Saturday 2pm to 12am. (4x10 schedule)
Who We Are Looking For
CCR Media is a cutting-edge network operations center that is responsible for day-to-day operations of large enterprise clients. We pride ourselves on fostering an inclusive, innovative, and agile environment where every team member is encouraged to grow and excel.
We are seeking a highly-motivated and dedicated technician with a passion for technology and problem-solving. The ideal candidate brings a solid technical foundation and a desire to learn and grow within our team. We value diversity and aim to create an environment where all employees feel welcomed and supported.
What You’ll Accomplish and Experience
As a NOC Technician Tier I at CCR Media, you'll play a vital role in ensuring seamless media acquisition and delivery for our clients. Your day-to-day responsibilities will include:
- Troubleshooting Incidents: Troubleshoot a variety of incidents related to media signals and network performance, ensuring timely repair to minimize recurrence and avoid rework.
- Responding to Alerts: Respond to internal and external alerts and requests, engaging with clients and vendors as needed to resolve issues quickly.
- Workflow Management: Follow appropriate workflow and time management practices while maintaining customer focus and providing high-quality service, escalating issues when necessary.
- Maintain Documentation: Research, document, and resolve issues to support business solutions, while maintaining uptime and response time SLAs.
- Collaborative Environment: Work in an innovative and agile setting where your contributions are valued, and you can collaborate with a diverse team.
- Continuous Learning: Stay current with evolving technology related to network and media solutions, participating in ongoing training and development.
Desirable Previous Experience
- CompTIA Network + certification or comparable operational skills (willingness to obtain certification is required).
- Understanding of DNS, DHCP, TCP/IP, LAN and WAN architectures, etc.
- Experience supporting and troubleshooting network infrastructure.
- Strong customer service and communication skills.
- Operational understanding of switching, routing architectures, and protocols like STP, BGP, OSPF, and more.
- Proven ability to support and troubleshoot technical issues effectively.
- Experience with VMWare including vSphere, or comparable skills preferred.
- Experience with RF is highly desired.
Why CCR
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
- Nationally recognized as “Great Place to Work” – 9 years in a row
- 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
- 13x top 100 listing on MSPMentor 501 internationally
- Nationally awarded Platinum HIRE Vets Medallion
- 4x TAI IT Service Provider of the Year
Learn more about CCR and our values: https://ccr.net/about-us/ https://ccr.net/companies/ccr-media/
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc.
