We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.
