1. 0-3 Years experience on the Help Desk
2. Good Problem solving skills
3. CompTIA A+ certified
4. Posesses understanding of all PC hardware, Microsoft OS, and OS drivers
5. Ability to install and configure all Berry Global applications with little guidance
6. Understands concepts of Microsoft Networking architecture
7. Understands concepts of Microsoft server related functions such Active Directory and File Share Security
8. Good written and oral communications
9. Ability to work with all levels of management
10. Ability to travel to other Berry Global locations
11. Requires guidelines to complete job successfully
12. Majority of the decision making is done by a supervisor or manager
13. Reports directly Help Desk Supervisor
