Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.
The Desktop Engineer (Level II) responsibilities are as follows:
Qualifications:
Knowledge, Skills and Abilities:
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Must be detail-oriented, organized, and can work under tight deadlines.
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Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
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Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
- Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices.
- Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
- Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration.
- Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.
- Must be able to learn installation procedures and best practices for special systems via training or direction from engineering.
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Must be very experienced supporting with VIP/Executive support
