Helpdesk Analyst I
Full Time
Onsite in Cincinnati, Ohio
Summary:
Serve as the first point of contact for help desk calls and emails during standard business hours and provide onsite technical support for end-users. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting Windows, Microsoft Office products, and a variety of desktop applications and hardware.
Duties:
- Provide Tier 1 phone and email support to users for a variety of systems and applications.
- Participate in an on-call rotation for Saturday support from 8 AM to 12 PM.
- Manage user accounts and access control for multiple systems.
- Troubleshoot and support Windows operating systems and Microsoft Office products, including Teams, Outlook, Excel, etc.
- Deploy and image desktops/laptops using system management tools.
- Provide support for desktop applications and hardware such as Citrix, phone applications, Epic, Adobe Acrobat, Malwarebytes, Microsoft Defender, credit card readers, scanners, fingerprint readers, desk phones, etc.
- Perform software updates, including Windows and driver/BIOS updates.
- Handle PC hardware repairs and printer installations.
- Document systems, processes, and resolutions in detail.
Qualifications:
- 1 year of experience in a help desk or technical support role.
- Comptia A+ certification or equivalent experience
- Must be located in or willing to commute to Cincinnati.
- Willingness to travel to Dayton offices 1-2 days per week.
- Preferred: Basic networking knowledge, including the use of tools like ping and traceroute to identify network issues and patch unused network ports.
Other Duties
Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at PriMED Physicians. Other job duties may be assigned to you, this outline is not to be considered a detailed description, and you may have other duties/projects assigned to meet business needs. Good and reliable attendance, positive attitude and at or above job specific goals will reflect on your annual review. Always take ownership of your job and team.
EEO Statement
PriMED Physicians provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by the state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
