What makes us different is what makes us unique. At Ampersand Solutions Group (AMPERSAND) we take pride in being and doing things differently. We believe in growth and value through continuous innovation and a multi-disciplinary, diversity-of-experience approach rooted in uncompromising integrity, subject matter expertise, and an obsession with Employee, Community, and Customer stakeholder delight. We believe our success is based on stakeholder satisfaction and we work to prove that, every day and in every interaction.
Supporting the DEVCOM AvMC S3I Software Mission Assurance Contract
Conducts day-to-day system administration of the hardware and software in a software test and integration lab. Assists in hardware and software installation, configuration, troubleshooting, scanning, and patching and backup of client servers and workstations. Performs hardware and software upgrades, and assists in integration and test setup. Applies security patches and recommended operating system (OS) patches. Participates in software and hardware testing for tactical systems. Support, troubleshoot and resolve software/hardware conflicts/problems on a variety of platforms.
Provides system performance tuning, and performs backups and restores. Monitors, troubleshoots, and resolves client server and workstation related problems. Follows established software/hardware baseline configuration to set up, maintain, and configure client servers, associated client workstations, and peripherals. Assists the ISSM/ISSO (Information Systems Security Manager/Information Systems Security Officer) with documentation required for RMF compliance.
Exhibits excellent communication skills within a team-based environment with clients and other IT personnel. Coordinates and communicates activities, status updates, outage notifications and schedule information. Prepares required documentation, including both program-level and user-level documentation. Utilizes strong analytical and troubleshooting skills.
