Essential Functions:
- Present a professional image as a representative of the company.
- Establish and maintain effective professional working relationships with co-workers, and every level of management.
- Provide technical support on hardware, software, telephone and printer issues
- Resolve trouble tickets for internal staff
- Set up new hire desks with computer equipment and phone login
- Answer technical inquiries
- Set up internal presentations that need audio and video assistance
- Troubleshoot any reported problems
- Phone set up and administration
- Continuously learning, primarily through self-instruction and hands on training.
- Providing system administration and documentation for all IT equipment, user support, and other technical functions as instructed.
- Maintains a safe working environment. Demonstrates awareness and implementation of applicable environmental, safety and health (ES&H) requirements while also alerting coworkers of such requirements as needed.
- Demonstrates ability to get along with co-workers, customers and visitors.
- Demonstrates a personal commitment to safety and quality.
- Performs other duties as assigned.
Accountabilities
- Some flexibility in hours is allowed, but the employee must be available during their “core” work hours. Overtime may be required as job demands.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
