Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role:
As a core member of the global partner programs and operation team, you will be on the front line helping partners get the answers they need as they onboard and engage with Elastic. The responsibilities of the role span from internal and external help desk ticket administration, to partner deal registration and other benefit management. The ideal candidate will have excellent written communication skills, be self-motivated and detailed.
What You Will Be Doing:
- Research and answer inbound requests to the partner helpdesk coordinate your peers located in the US.
- Coordinate partner deal registrations, applications, access issues, and user/account information for the Elastic Partner Portal.
- Provide Salesforce support related to partner account and opportunity management, deal registration, split policy, legal agreement operations, and partner benefit eligibility and execution.
- Forecast, accrue, and process rebate and royalty payments
- Support maintenance of Partner Operations Guide and Wiki pages
- Maintain business integrity by supervising policy and program compliance
- Assist with team ad hoc projects as specified.
What You Will Bring:
- Minimum 3 years high technology partner program operations, sales operations, or customer service experience
- Experience with Salesforce platform, including reporting
- Proficiency in GSuite
- Ability to thrive in a fast paced environment and a passion for operational efficiency
- Expectation:
- 40+ hours a week – Monday thru Friday - generally 6:30 AM to 2:30 PM IST
- Shared coverage for office hours
- Occasional global meeting time zone participation.
Additional Information - We Take Care Of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
