DescriptionWe have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. This role will give you a platform to create leading edge public, private and hybrid cloud native solutions in a program with firm wide impact. You will be working on massive, highly reliable and low latency real time solutions with extreme scale, modern cloud, and web technologies. You will get to design, develop, and test exciting new web applications and cloud-native microservices, thus transforming the business processes and user experience for JPM’s Omni Channel Contact Center Solutions, aligning with the firm’s application modernization strategy and delivering billions of interactions across the Firm.
As a Lead Software Engineer at JPMorgan Chase, within the Consumer Community Banking, Voice group, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
- Develops secure and high-quality production code, and reviews and debugs code written by others.
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems.
- Creates secure microservices as part of an Event driven, Scalable, Extensible Architecture in a DevOps ecosystem to promote enhanced and differentiated user experiences in a real time and near real time environment.
- Delivers Strategic solutions, Complex architectures, Full stack implementations, Technology design approaches and de-risking PoCs, Vendor analysis, Gap identification and creation of services/features in a hybrid private/public cloud environment.
- Operates as an SME in Communication Services and Client Architecture, API/SDK creation at portfolio level products/solutions and is comfortable working with Business, Operations, Development teams, Senior architects and Line-of-Business Leads on major features in enterprise and contact center.
- Leads best practices for Domain Driven design, hands-on development and analyses of massive scale, mission critical modern front end web applications and cloud native microservices.
- Follows agile methodologies during the software lifecycle. The developer will be responsible for detailed story definition with acceptance criteria, high level design, and test. The developer will be required to write automated unit, feature, and regression test suites. Development artifacts are to be produced in adherence to Consumer Community Banking (CCB) process and quality standards.
- Collaborates with other microservices developer, automation engineers and manual QA testers, and testers from cross functional groups such as Integration Solutions Testing and User Acceptance Testing.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience.
- Experienced in one or more of these capabilities: end-to-end including contact orchestration, routing, reporting, real-time data (context) management, reporting event correlation, agent desktop, Computer Telephony Integration, web integration to back office and client/entity servicing services creating orchestrated or choreographed services and applications.
- Must have completed AWS certifications and have extensive hands-on experience with building/deploying/managing AWS Public Cloud-native services and applications (esp. AWS-Connect ecosystem).
- Extensive Java experience in server side development of services and applications and hands-on experience creating HTTPS/RestfulWeb Services + JSON with WebSocket eventing
- Require Experience building highly available, performant and scalable clustered services as well as performance tuning of NoSQL DB i.e., Cassandra
- Agile Development experience with SCRUM or similar methodologies and ability to work in a DevOps environment.
- Test-infected attitude (strong desire to perform thorough and exhaustive automated unit, integration and system testing experience (Junits, Jmeter).
- Experience with Atlassian toolset is mandatory (JIRA, Confluence, Maven, Bamboo, GIT and Static analysis tools such as Sonar/Corbetura)
- Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic.
- Ability to translate business requirements into functional requirements documentation.
Preferred qualifications, capabilities, and skills
- Expertise in application, data and infrastructure architecture disciplines
- Advanced knowledge of architecture, design across all systems
- Ability to learn and get accustomed with the inner workings of vendor products / applications in the portfolio applications a must.
- Expert knowledge of developing web applications with Angular8/6 or React, HTML5, CSS3, TypeScript, Material UI, Responsive web applications with Bootstrap
- Good understanding of Digital, Cloud and Omni channel Customer Experience /Contact center concepts is highly desirable
