Company Summary
CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) affiliates in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.
Job Summary
The primary function of the Azure and 365 Administrator is to assist in the management, security, build, and maintenance of CRISP’s cloud infrastructure within Azure and Microsoft 365 Platform. Position responsibilities include troubleshooting issues, working with and managing third party vendors, and aiding internal and external customers. The Azure and 365 Administrator will help to manage our cloud environment and provide expertise and vision across the entire environment.
Essential Duties and Responsibilities
The Azure and 365 Administrator will be responsible for the following. Other duties may be assigned.
- Help to build, implement, maintain and configure any of various resources in the Azure platform.
- Manage Infrastructure Cloud tickets and requests queue to ensure SLAs are met.
- Develop and maintain solutions/scripts to support the automation of Azure cloud builds, configurations or information gathering.
- Collaborate with cross-functional teams such as DevOps, Integrations, and Cybersecurity to ensure business requirements are met.
- Perform routine maintenance, updates and troubleshooting of the Azure Environment.
- Participate in the management and maintenance of the Microsoft 365 platform.
- Contribute to Cloud Infrastructure Knowledge Base and document work process.
- Configure and develop Intune: Configuration Profiles; AutoPilot Profiles; Security baselines; and Windows365 VDI environments.
- Resolve urgent production issues and incidents by troubleshooting and identifying root cause analysis, including documentation and preventative measures.
- Ensure all cloud technologies meet documented SLA’s, OLA’s and Security Policies.
- Ensures that CRISP’s vendors are compliant with contracts and meet all SLAs.
- Must be available during normal business hours and be able to provide support if needed in case of infrastructure related issues off-hours.
Qualifications
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, and Network Monitoring tools as it pertains to Azure
- Fundamental understanding of the following Azure technologies
- - VNETS – including subnetting, peering and Network Security Groups
- - Virtual machines – Windows and Linux
- - Alerts and logging
- - Storage accounts
- - Entra ID
- - Microsoft 365 / Exchange and Teams management
- Experience within all aspects of Intune (endpoint management) preferred
- Experience with the following Azure technologies a plus – Azure SQL server administration, Application Gateways, Application Service Environments and Key Vaults
- Scripting experience with either Azure CLI or PowerShell
Experience and/or Education Requirements
- Experience using Microsoft Azure technologies is a must
- Bachelor's degree in Information Systems, OR equivalent years of experience plus certifications
- Microsoft Cloud Certifications a plus
- 3+ years in server/network administration
- 3-5 years hands on Azure Experience
- Familiarity with healthcare industry preferred but not required
- Must be familiar with SSL Certificates
Compensation and Benefits Package
- Targeted base salary: 90k – 110k per year, based on experience and qualifications, plus benefits and bonuses.
- Benefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS’s policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws.
www.crispsharedservices.org
www.crisphealth.org
CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.
