Operate Lead Cloud

Deloitte Netherlands • Amsterdam, North Holland, Netherlands • 1w ago

Company Description

Manage client relationships by delivering excellent service and make a lasting impact on our clients' businesses. At Deloitte.

Job Description

Demonstrate senior expertise in Cloud Managed Services to both customers and the internal organization;
Support in the field of Managed Services topics in tenders and pre-sales conversations;
Evaluating the delivery solution designed by experts in delivery centers;
Responsible for the delivery of Cloud Managed Services to our customers, where you direct communication to the customer and manage escalations;
Keeping short lines of communication with the rest of the Operate community at home and abroad in order to stay informed of the latest developments;
Using your expertise and knowledge to deliver value to our customers in addition to traditional maintenance, also with your colleagues;
Expanding the delivery team onshore through successful delivery of services to a growing portfolio of customers.

Qualifications

You are a self-starter who enjoys building a business. You are a spider in the web, where you can inspire and motivate the people around you to achieve results. You understand the need to mitigate risks, but also to continuously look for how we can continue to improve our services to customers. You have excellent social skills and are driven to provide perfect service. Furthermore, for this vacancy as Operate Lead Cloud you have:

At least 8 years of relevant work experience in the field of managed services within an advisory and/or service organization;
Expert knowledge in the field of service management, incident management and change management, continuous service improvements, and relationship management;
Excellent knowledge in the field of Cloud in general, familiar with the entire IT landscape, end to end;
Experience building teams in an evolving environment;
Working with multidisciplinary teams at home and abroad;
The drive to build a team and grow it towards joint success;
An excellent command of the Dutch and English language, spoken and written;

Additional Information

As Operate Lead for Cloud, you are responsible for expanding our Operate practice. Operate is a service whereby Deloitte drives, maintains or improves recurring critical systems, processes or applications for our clients through a variety of services. Due to the high demand for Operate services by our customers, we need more expertise in this area. You are part of the Consulting Operate team where your focus is on the Cloud domain. You are responsible for the delivery of our Cloud Managed Services and you contribute your knowledge and experience to the sale of these services. For delivery you use our global delivery centers and the expertise of our local people. In addition to supporting current processes, as a subject expert you also focus on expanding the team, optimizing processes, and innovations in the field of managed services through automation and AI.