DescriptionDesign, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.
As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.
Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
ResponsibilitiesJob Description
Provide level two application troubleshooting and support for Retail cloud service customer
• Extensive experience in ORACLE WebLogic Server administration in 24x7 Production environments
• Excellent working knowledge in configuring multiple WebLogic domains including machines, manage servers, node managers and cluster environments
• WebLogic Administration with expertise in Installation, Configuration, Trouble shooting, Performance Tuning, and deploying applications In Production and Development Environments
• Cluster configuration for achieving load balancing and failover mechanism
• JDBC - connection pool and multi data source configured with Oracle DBA and others RDBMS
• Deploying the JAR, WAR, EAR files in standalone and clustered environments
• Node Manager Configuration remote managed server start and stop
• Tuning JVM heap to maximize the number of clients accessing the applications
• Monitoring and analyzing resources, Standard logs, application logs and domain logs
• Extensive knowledge Configuring WebLogic server instances into WebLogic clusters for high availability
• Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation
• Configuring Web Logic Plug-ins in Oracle Http server and configured load balancing and fail-over solutions
• Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
- RMS functional knowledge and experience in resolving issues
- RMS batch knowledge and troubleshooting in case of issues
- Knowledge on Oracle Retail Integration Bus - Implementation, Troubleshooting and fixing RIB issues.
- Excellent knowledge in Retail processes systems
- Technical knowledge Java, PL/SQL, UNIX
- Knowledge on Oracle retail Planning products, Kubernetes will be an additional advantage
• Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations
• Build and maintain excellent relationships with customers and achieve the high customer satisfaction
• Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations
• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
• Address support requests that are escalated to our team from other parts of the company
• Document customer issues and other relevant details as part of the support your provide
• Continually improve skills through work experience and training
• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
- On call support will be required on weekends
Qualifications:
• Bachelor’s or Master’s degree in Computer Science, MIS or another technical field or equivalent work experience
• Experience implementing or supporting the operations of Oracle Retail products on premise or in the cloud
• Customer focus with a passion for delighting customers
• Strong understanding of cloud concepts, platforms and application administration
• Experience in cloud technical support, operations, application support or similar
• Proven ability to quickly learn new technical domains and then train others
• Excellent verbal, written communication and interpersonal skills
• Detail oriented and capable of working on multiple problems at once
