DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
ResponsibilitiesMinimum 15 years of experience with Oracle database, Exadata & Cloud Experience
- Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle.
- Extensive knowledge and solid troubleshooting experience in the following areas
DB, RAC, ASM, Exadata, Performance tuning & Data Guard.
- Experience in Oracle engineered systems - Exadata, Exalogic, ZDLRA, ZFS.
- Experience cloud technologies (OCI/ExaCC) and constantly improve technical skills.
- Experience in Golden Gate
- Excellent written and verbal communication skills.
- Ability to work under pressure - quick thinking and remaining calm during stressful situations.
- Willingness to work in shifts and on weekends .
