Member of 24x7 Cloud Network Operations Centre
Working on escalated/production issues and providing solution adhering to the SLA
Guide L1 engineers & work alongside for troubleshooting
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Should be knowledgeable in Server Administration (Windows/Linux)
Should be flexible to work in rotational shifts
Requirements
Strong hands-on knowledge of setting up production, staging and dev environments on AWS
Should be knowledgeable in Server Administration (Windows and/or Linux)
Strong SQL/Windows administration experience preferably with certification
Strong Database administration experience preferably with certification
Web server configuration, fine tuning and management
AWS Certifications
Experience working on Cloud computing, DevOps, CI/CD
Excellent oral and written communication skills
Intermediate++ - Windows & Linux
Customer interaction experience
Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP,
VPN)
Experience working on Scripting languages
Exposure to Automation, DevOps
Experience working on ticketing system
Familiar with ITIL processes
