Compliance Administrator
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Porsche Centre Vaughan, Vaughan, ON L4K 4V8
Compliance Administrator
The Compliance Administrator is the key link between Driveway Customer Service Associates and Driveway customers for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, preparing all deal related paperwork, and coordinating DMV paperwork. This position will be the primary point of contact for our Driveway customers as it relates to the deal and DMV paperwork and process. This position is also responsible for coordinating vehicle availability as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.
The Compliance Administrator reports to the Brand Leader.
Responsibilities
- Sets clear expectations with the customer around the deal paperwork and DMV process, including any follow up questions
- Create and complete all deal related paperwork (including DMV) in DMS, bank approval systems and protection product systems (where applicable)
- Transact paperwork with customers using digital tools where possible, including trade paperwork if applicable
- Once paperwork is received, coordinate with the DCC that vehicle can be shipped
- Process all paperwork and ensures it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.
- Expedites processing of DMV transactions for in-state deals and timely coordination of out of state deals with Interstate DMV Coordinator or DMV provider, as applicable
- Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
- Work with Business Office to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
Skills and Qualifications
- Sense of urgency
- Strong attention to detail
- Excellent communication (written & verbal)
- Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
- Mathematics – ability to solve basic math calculations
- Positive customer service attitude
Competencies
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
- Up to 1/3 of time: standing, walking, lifting up to 25 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
