Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and most recently in Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Swinburne University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.
We have got an exciting opportunity for Compliance Officer to be part of our team at VU Sydney/Brisbane. The role will be in our Sydney Campus office.
Victoria University (VU) Sydney's partnership with the Education Centre of Australia (ECA) - dating back more than a decade - offers internationally recognised and industry relevant courses to international and domestic students. We offer range of undergraduate and postgraduate qualifications in business, information systems and early childhood education.
As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with us and is self-motivated and an enthusiastic 'go-getter'.
Key Responsibilities:
Under the direction of the Student Administration Coordinator, the role has key responsibility to support the compliance process and provide additional support across all student administration processes comprising course variations, non-engagement, academic progression, course completion, and any other related services for Victoria University Sydney and Brisbane.
Accordingly, the role is responsible to provide a wide range of student administration services, not limited to:
- Planning and overseeing the effective implementation of quality assurance processes, development of process manual with procedures, workflows and communication templates, and coordinate internal audit process, related to Student Lifecycle to ensure VU Sydney and VU Brisbane remain compliant with the legislative frameworks as well as relevant policies of Victoria University.
- Ensuring student course variations for VU Sydney and VU Brisbane are processed within timeframes as per prescribed standards by regulatory framework, relevant policies of Victoria University as well as service delivery expectations set by the organisation.
- Planning and delivering training as appropriate to support VU Sydney and VU Brisbane staff to be compliant of relevant student administration related processes under the ESOS Act 2000 and National Code 2018.
- Preparing and presenting compliance reports in relation to Student Administration.
- Planning and implementing necessary automation to streamline VU Sydney and VU Brisbane compliance function to manage the processes in an effective and efficient manner.
- Ensuring that records pertaining to compliance and student course variations are maintained accurately on VU Student System, VU Sydney and VU Brisbane Systems and PRISMS.
- Delivering excellent customer service with prompt and appropriate resolution for telephone, email and face-to-face inquiries, including guidance in submission of student administration related applications.
- Engaging in student facing communication and providing effective resolution to student issues.
- Providing project support in relation to compliance and other student administration functions.
- Engaging with internal and external stakeholders to facilitate stakeholder engagement for provision of continuous improvement in student administration services.
- Undertaking any additional tasks deemed appropriate to the role.
Key Selection Criteria:
- Qualification, Knowledge and Experience
- Completion of a degree with subsequent relevant work experience in the education sector.
- Knowledge of the international student lifecycle, from commencement to graduation.
- Understanding of, and commitment to, equity and workplace health and safety principles.
- Skills
- Excellent communication & customer service skills
- Outstanding team working skills
- Strong interpersonal & stakeholder management skills
- High-level planning, organising and time management skills
- Sound analytical and problem-solving skills
- Proficient ICT skills in the use Microsoft Suite with advanced level Excel and ability to quickly gain a working knowledge of student management databases and electronic systems.
Desirable
- Demonstrated experience of at least 1 year in a similar role in education sector.
- Demonstrated experience of working with student management databases and electronic systems.
- Demonstrated knowledge of the ESOS Act 2000, National Code 2018 and associated legislation.
- Further Information
- Applicants must address the Selection Criteria to be considered.
- Applicants must work from the campus, 5 days a week.
- Applicant must have work rights to work in Australia.
In return we will offer you:
- A collaborative and supportive team environment
- An energetic culture that inspires and supports excellence in our employees
- Work/life balance
- Continuous support in your professional development
- Employee benefits package with a diverse range of offerings, from discounts at gyms and specialty retail stores to a comprehensive employee assistance program. Our commitment extends to supporting new parents with company-paid parental leave and to foster continuous employee growth we proudly provide a 25% discount on courses offered by ECA.
EEO Statement
At ECA, we champion our organisational values which includes ‘Celebrate diversity and inclusion', thus we strive to be a place of growth where everyone can continually thrive.
We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.
This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.
How to apply
Applications (including a cover letter, CV, response to key selection criteria and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Only short-listed candidates will be contacted.
For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Prashanthi Rajaratnam, Student Administration Coordinator at prashanthi.rajaratnam@vusydney.edu.au.
Thank you for your interest in the position with the ECA Group!
