Compliance Management Analyst

Site Agent Call Center • Makati City, Philippines • 1w ago

Description

Job Functions:

Key Job Responsibilities:

Act as the primary point of contact for compliance matters in assigned locations
Monitor and deliver contractual requirements for all compliance and regulatory matters including but not limited to: contractual compliance and audit requirements.
Compliance with relevant regulatory guidance provided by Alorica
Change Control management of any compliance changes, launches of new temporary or permanent space
SOP compliance manual & metrics oversight based on client directives and expectations
Serve as compliance SME/oversight for all areas and manage special tasks/projects
Collaborate on, create and manage policies and procedures
Perform audits and second level assessments as needed
Manage and lead remediation efforts for issues and/or areas of opportunity
Collaborate with Operations and all Support groups to remediate compliance performance issues
Serve as escalation point to client for all compliance and risk issues.
Monitor and manage compliance percentage metrics performance relative to goals
Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports
Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.
Perform other duties as assigned by management.

Qualifications

Education/Experience:

High school graduate or equivalent
2 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, quality, or related fields.

OTHER INFORMATION (Skills and Abilities):

Strong knowledge of compliance requirements and regulations in the Telecommunications and related industries
Strong organizational and multi-tasking skills
Strong background in auditing, analysis and remediation of identified issues
Strong attention to detail and deadlines
Ability to communicate with all levels within the company and externally with client
Ability to work independently, identify and solve issues and deal with change

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