DEPARTMENT: Guest Experience
REPORTS TO: Sr. Manager, Guest Experience
SUPERVISES: Supervises the day-to-day activity of the Guest Services Representatives
STATUS: Part-time, Hourly/Non-Exempt, Union (SEIU, Local 1877)
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
If you are not sure you’re 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
San Diego Padres Petco Park Promise:
Our service values drive our behaviors to create the best experience for all our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.
Your role as a GSR Captain:
You will be the front-line supervisor that will lead and manage a team of Guest Service Representatives during all Padres home games and non-baseball events.
All the responsibilities we will trust you with:
- Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations
- Supervising our Guest Services Representatives (GSRs) during Padres home games and non-baseball events
- Conducting pre-event briefings to update team members on event details, best practices, and continuing expectations
- Working collaboratively with management, fellow Captains/Leads, other departments, and contracted partners to create a positive ballpark experience
- Creating an inspiring team environment with an open communication culture
- Listening to team members’ feedback and resolve any issue or conflicts
- Identifying areas and topics for new training and skill checks
- Assuring all team members are using the appropriate event communication channels to access current information, assist guests and report incidents
- Monitoring team members’ performance, providing coaching and filling out performance evaluations
- Consistently striving to exceed guest expectations and effectively resolve guest issues during events
Your areas of knowledge and expertise that matter most:
- Being punctual, reliable and exhibits a commitment to meeting both the work schedule and job requirements
- Previous leadership/supervisory experience in a fast paced, busy environment and the ability to handle a variety of customer and team member needs
- Having strong organizational, communication, decision making and time management skills
- Possessing a high degree of discretion, integrity, and accountability
- Having the ability to work well with others in a collaborative, respectful manner to create a positive and memorable ballpark and/or venue experience
- Being personable, enthusiastic, positive and possess motivational skills
- Being bilingual in English/Spanish a plus but not necessary
You will be required to meet the following:
- Must be at least 18 years of age by the start of employment
- Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to lift and transport up to 25 pounds
- Must be available to work a minimum of seventy five percent (75%) of ALL scheduled events during each calendar year, including one hundred percent (100%) of all baseball events scheduled for weekends (Friday, Saturday, and Sunday) with the exception of up to six (6) weekend events.
- Available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
- As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
Salary and Additional Compensation:
This position is a Union position and as such is subject to the rates and benefits agreed upon in the Collective bargaining agreement.
Per the California pay transparency law, the pay rate for this position is $22.88 per hour.
In addition to your hourly rate, union Captain positions also receive paid sick leave, holiday pay for specific holidays, free parking, eligibility for an end of season bonus, employee discounts and appreciation, and recognition opportunities.
