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Introduction
Visium Resources has been asked to identify qualified candidates for this Microsoft Systems Administration position. This position is a 2 year contract expected to be on-site. Candidate must have a minimum of eight (8) years of experience aligning IT systems with organizational business processes. At least five (5) years of that experience must have been in a lead capacity.
The pay rate will range from $45 - $55 an hour.
Summary
Our client recognizes an increased in demand for advanced IT support to ensure seamless operations and enhance service delivery. The rise in complex IT issues requires specialized knowledge and skills. These challenges often result in escalated service desk tickets, leading to potential disruptions in productivity and employee satisfaction. The Microsoft Systems Administrator will provide experience diagnosing and resolving intricate IT challenges that will enable client to maintain operational efficiency. This will contribute to process improvements, knowledge transfer, and the development of best practices that will enhance clients capabilities in the long term.
No third party inquiries will be entertained.
Qualified candidates would have the following:
A minimum of seven (7) years of experience in IT support roles, particularly in tier 2 and tier 3 service desk environments.
A minimum of seven years experience in administration of Microsoft 365 Services to include:
1. UserLicensing
* Experience with user license management.
2. MicrosoftTeams
* Experience with Teams administration, including managing channels, permissions, policies, and integrations with other Microsoft 365 service.
* Troubleshooting issues related to meetings, chat, file sharing, and external access.
3. Intune
* Configuration and management of device compliance policies, application deployment, and mobile device management (MDM) using Intune.
* Troubleshooting device enrollment issues and managing corporate-owned devices.
4. ExchangeOnline
* Administration of Exchange Online, including mailbox management, email flow, retention policies, and spam filtering.
* Troubleshooting issues related to email delivery, calendaring, and user permissions.
5. SharePoint
* Management of SharePoint sites, document libraries, permissions, and workflows.
* Resolving issues related to file access, site performance, and integration with other Microsoft 365 services.
6. OneDrive
* Administration and support for OneDrive for Business, including file synchronization, sharing permissions, and data recovery.
* Troubleshooting synchronization issues, storage limits, and user access problems.
7. Microsoft Bookings
* Administration and support of Microsoft Bookings for scheduling appointments and managing calendars.
* Resolving issues related to booking page setup, calendar synchronization, and user permissions.
8. Microsoft Defender for Endpoint and Applications
* Administration and support of Microsoft Defender for Endpoint to ensure endpoint security across the organization.
* Troubleshooting issues related to threat detection, device compliance, and application security.
A minimum of seven years of FTE experience in NinjaOne to include:
1. Proficiency in remote monitoring and management(RMM) tools, particularly NinjaOne, for device management, patching, and remote support.
2. Ability to create and manage automation scripts, monitor system performance, and address endpoint security concerns.
A minimum of seven years of experience in Splashtop to include:
1. Expertise in remote desktop solutions, specifically Splashtop, to provide remote support and troubleshooting for end-users.
2. Configuring and managing remote access policies and ensuring secure connections for remote support activities.
A minimum of seven years of experience in Ticketing Systems to include:
1. Strong understanding and experience with IT service management (ITSM) tools and ticketing systems such as SolarWinds Samanage.
2. Proficiency in managing service desk workflows, tracking performance metrics, and ensuring SLA compliance.
A minimum of seven (7) years of experience in Patch Management to include:
1. Advance experience with patch management processes, including the assessment, scheduling, deployment, and verification of patches across various systems.
2. Advance experience in utilizing patch management tools to automate and monitor the patching process, ensuring systems are updated and vulnerabilities are mitigated.
A minimum of seven (7) years of experience in Cloud Security to include an understanding of cloud security principles and practices, including secure configurations, identity and access management (IAM), and data protection.
A minimum of seven (7) years of experience in Prisma Suite including familiarity with Prisma Cloud (for cloud security posture management), Prisma Access (for secure access service edge), and other components of the Prisma suite.
A minimum of seven (7) years of experience in Networking including strong knowledge of networking concepts (TCP/IP, VPNs, firewalls, and network architecture).
A minimum of seven (7) years of experience in Security Tools such as Security Information and Event Management (SIEM) systems, threat detection, and incident response.
A minimum of seven (7) years of experience in in Scripting and Automation to include proficiency in scripting languages (like Python or Bash) and automation tools to streamline processes and integrate with other systems.
A minimum of seven (7) years of experience in Compliance and Governance including the understanding of regulatory compliance requirements and best practices for governance in cloud environments.
A minimum of seven (7) years of experience in Troubleshooting and Problem- Solving including diagnosing and resolving issues related to cloud security and network performance.
A minimum of seven (7) years of FTE experience in Integration Skills to include the ability to integrate Prisma solutions with other security tools and platforms, and to manage APIs for automation and data exchange.
