Position Description

Position Title: Chief Information Officer (CIO)

Position Summary:
The Chief Information Officer (CIO) serves as a key executive leader responsible for overseeing the company’s information technology/services (IT/IS) and digital transformation initiatives. The CIO provides strategic vision, leadership, and execution in IT infrastructure, cybersecurity, compliance, and innovation to ensure operational excellence, scalability, and alignment with business objectives. This role provides direction to the staff and/or contract support resources in the Information Services Department (ISD) in the performance of the duties/scope, priorities and goal achievement in accordance with Zeiders’ corporate policies and management philosophy. The CIO ensures the security, reliability, and efficiency of the organization's IS landscape while driving future-focused technology adoption and regulatory compliance.

Essential Duties and Responsibilities:

Strategic Leadership
- Develop and implement an IT strategy aligned with corporate goals and business requirements.
- Advise the CEO and executive team on emerging technology trends, risks, and opportunities.
- Lead digital transformation initiatives to enhance operational efficiency and customer experience.
- Define IT governance frameworks, technology roadmaps, and data management strategies.
Technology Operations & Innovation
- Oversee IT infrastructure, software applications, cloud solutions, and enterprise systems.
- Ensure the reliability, scalability, and performance of technology services worldwide.
- Direct the development and deployment of company technology systems such as ERP, CRM, SaaS solutions, and analytics platforms.
- Evaluate new technologies to optimize business operations and enhance service delivery.
Cybersecurity & Compliance
- Establish and enforce robust cybersecurity policies and protocols to protect corporate and client data.
- Ensure compliance with federal regulations, including DFARS, CMMC, NIST 800-171, and FedRAMP.
- Conduct ongoing risk assessments, audits, and security training programs.
- Support contract delivery and ensure technology services are compliant with contractual requirements and company policies
ISD Governance & Resource Management

- Develop and manage the IT budget, ensuring cost-effective allocation of resources.
- Establish a balanced mix of in-house and outsourced IT services to optimize efficiency and scalability.
- Oversee IT vendor relationships, contract negotiations, and service level agreements.
- Monitor and report on the ROI of technology investments and initiatives

5. Team Leadership & Development

- Lead, mentor, and develop a high-performing Information Services Department team to drive excellence in execution.
- Foster a culture of collaboration, innovation, accountability, and continuous improvement. Live the company’s Core Values.
- Oversee technical training and development programs to build capabilities and ensure knowledge retention.
- Drive talent development, succession planning, and career growth opportunities within the IT department.

6. Stakeholder Engagement & Business Development

- - Act as a strategic partner across business units to align IT initiatives with corporate objectives.
  - Engage with federal agencies, partners, and clients to support business development and contract fulfillment.
  - Represent the company at industry forums, conferences, and technology advisory boards.
  - Ensures technical and cyber security specification reviews of all bids and proposals in conjunction with business development activities.

Education or Experience Required Qualifications:

Bachelor’s degree in computer science, Information Systems, or a related field.
At least one DoD 8140 Advance certification; CCISO, CISM, GSLC, CISSP/ISSEP/ISSMP.
Minimum of 10 years of progressive IT leadership experience, with at least 5 years in a CIO or equivalent role.
At least 3 years’ experience in Government Contracting industry.
Deep expertise in IT strategy, enterprise architecture, cloud computing, and cybersecurity.
Strong knowledge of federal compliance frameworks, including DFARS, NIST 800-171, and CMMC.
Proven track record of leading large-scale digital transformation initiatives.
Knowledge in the support of call center functions.
Knowledge of data center operations, performance and data center vendors.
Experience managing IT in a global, multi-site environment.
Extensive use of support desk applications such as a ticket tracking system, systems management tools, systems monitoring tools and operational intelligence tools.
Strong financial acumen with experience in IT budget planning and cost optimization.
Exceptional communication, negotiation, and stakeholder management skills.
Expertise in risk management and compliance

Preferred Qualifications

Master’s degree preferred

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Ability to work both independently and as part of a team.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Project Management - Develops project plans; Coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.

Physical Demands

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours.
Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Travel

Infrequent travel as necessary to achieve corporate objectives.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Zeiders Enterprise

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