General Information

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City

Boston

State/Province

Massachusetts

Country

United States

Department

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Date

Tuesday, December 17, 2024

Working time

Full-time

Ref#

20034339

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

42,120

Annual Base Salary Maximum

84,240

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Position Summary

This position will manage the network and server infrastructure of managed services customers. The Network Admin ensures that service delivery aligns with company standards. This individual will develop an in-depth knowledge of the customer with the desired goal of reducing the amount of reactive support required for the client. Customer retention is a primary objective of the Network Admin. This is primarily an onsite role visiting multiple local clients’ locations on a regular basis. This is not a remote work role.

Technical Requirements

Proficiency with multiple areas of technology including both hardware and software
Working knowledge of Microsoft server and desktop operating systems, specifically Server 2016 and newer and Windows 8 and newer.
Working knowledge of Networking devices including Firewalls, Switches, Access Points, SANs, UPS etc.
Working knowledge of Virtualization technologies including VMware and Hyper-V

Role And Responsibilities

Develop and maintain knowledge of client networks
Maintain hardware and software inventories
Create and update multiple types and areas of documentation
Develop basic understanding of Line of Business (LOB) applications and associated vendors
Perform regular onsite services
Perform regular reviews of server & network health
Verify monitoring and alerting process
Check logs & maintain backups
Perform backup restoration tests
Provide some technical support to end users onsite
Develop a technical relationship with client
Simple implementation of new technology
Help to define & implement best practices
Work with Network Admin Team Leader on special projects and consulting
Other duties that may be assigned and required

Skills & Abilities

Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Education:
Associate's Degree (two year college or technical school) Field of Study: IT or related technical field
Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT or related technical field

Experience

2 plus years of experience in network / IT systems and troubleshooting steps.

Certifications

IT industry certification are preferred, specifically CompTIA, Cisco, Microsoft, and VMware.

Apply

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