Position Title: Infrastructure Administrator

Organizational Relationships: Reports to Infrastructure Manager

Supervisory Responsibilities: N/A

General Function: The Infrastructure Administrator position performs the creation and maintenance of the enterprise-wide network and computing systems. Also provides support to other peer staff and end users. The systems supported by an Infrastructure Administrator enables every department to perform their business and mission critical functions.

Position Functions:

Assist with managing enterprise systems through effective implementation, integration, security and maintenance of networks, servers, operating systems, services, applications, and databases.
Perform and manage backups, identify operational problems, and contribute to their resolution.
Support peer staff with technical assistance in response to customer service goals and call escalation procedures. This includes appropriate documentation of work performed and resolutions.
Investigate problems in systems, processes, and services.
Assist with the implementation of agreed upon remedies and preventative measures.
Implement system upgrades and patches; execute modifications to server and network infrastructure to improve efficiency, integration, interoperability, reliability, and performance.
Review system and network updates and identifies those that merit action.
Configure systems and networks to maximize hardware functionality.
Investigate and coordinate the resolution of potential and actual service problems.
Prepare and maintain operational documentation such as standard operating procedures.
Participate in infrastructure project development and planning.
Assist in activities related to SQL environment development, maintenance, and reporting.
Report to work on time and as scheduled.
Perform other duties as assigned.

Position Requirements:

Be comfortable following change management and documentation procedures.
Ability to work with constantly evolving technology and maintain knowledge, skills, and abilities to match.
Ability to earn industry certifications and/or perform continuing education to ensure proficiency in position.
Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.
Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls.
Ability and willingness to travel to all branch locations.
Ability to be periodically available on an on-call basis to ensure availability of WCU systems and work nights and weekends as needed, which may include holidays or non-standard business hours.
Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.

Ability and willingness to interact calmly and professionally with people from all backgrounds.

Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
Ability to follow oral and written instructions.
Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others’ work styles.
Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.

Ability to lift up to 75 lbs. to overhead positions with or without accommodation.

Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
Adhere to all Whitefish Credit Union policies and procedures.

Protect Member and Whitefish Credit Union confidential information.

Required Education and Experience

Bachelor’s degree in computer science, MIS, or a related subject, or 5+ years relevant experience in systems administration.
Currently have (or willing to obtain within the first 12 months), MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level.
1-3 years of work experience managing Windows and Linux/Unix based server systems.
1-3 years of work experience with Virtualization or SAN systems.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Whitefish Credit Union Association

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Infrastructure Administrator