Job Title: Information Manager Job Category: Operations Wage Classification: Salaried/Exempt Location: North Bend Position Type/Status: Full-time, benefitted Travel: Moderate, between sites Salary Range: $110,000-$187,000 Reports to: COO Manages Direct Reports: Yes HR Review & Approval: 8/26/24 Job Purpose: Under the supervision of the COO, the IT Director will plan, direct, and oversee the IT operations of the Organization.

Supervisory Responsibilities: Oversees and directs networking and security of the IT system for Waterfall Community Health System and IT Manager. Duties/Responsibilities: Provide first-level system and network support and problem resolution identification. In collaboration with the COO, helps to grow and develop a strategic plan and roadmap for the IT department

Responsible for one or more components of staff training, printer support, software troubleshooting, and installation, repair, configuration, and modification of, and technical assistance with, computer hardware, software, and network systems. Ensures daily operations of the clinic in regard to It functionality and usability.

Create, maintain, and uphold IT disaster plan in the event of an IT-related emergency.

Directly oversee the IT security of the organization and maintain monitoring of said security, Directly oversee the maintenance and upkeep of the network for the organization.

Grant and revoke security access to users for various systems within WCHC technology including but not limited to EHR/EMR, EPIC, OCHIN, etc. Serve as point of contact for telemedicine activities, including set up and testing of equipment, support of physicians and other providers, and scheduling of the equipment. Develop and adhere to a documented system of IT policies and procedures. Keep abreast of current and developing policies and regulations as well as trends in the IT systems field to guide and advise the organization in conjunction with CL Support. Answers technology inquiries of all types to streamline the help desk function process and refer appropriate technology questions to CL and TP Support as necessary.

Develop and maintain software and hardware inventory and approved tracking systems; develop inventory lists. Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, printers, VoIP phones, data communication, and computer network systems in conjunction with CL and TP.

Ensures compliance with local, state, and federal government requirements. Other duties as assigned. Required Skills/Abilities: Excellent written and verbal communication skills. Organizational and time management skills. Education and Experience: 2-5 years of IT/Help Desk experience, preferably in a healthcare environment. 2-5 years of on-site Networking and Security Training, preferably in a healthcare environment.

Immunizations Required: TB test (upon hire) Physical Requirements: Prolonged periods sitting and/or standing at a desk working at a computer. Able to lift up to 50 pounds at times. Able to travel as needed. Benefits:

Student Loan repayment program opportunities

Up to $200 per month towards student loan debt.

Master’s degree or higher provider, providing direct billable patient care, is eligible for $50,000 every 3 years.

Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start)

7 Paid Holidays Medical/Dental/Vision 100% employer paid Extra Oral Wellness Benefits for employees who have a great risk for oral diseases 401K Retirement Plan 6% match Short-Term Disability - options for long-term disability $50,000 Life Insurance Policy- options for additional voluntary life Health & Fitness Gym Membership Discount Active Fit Direct- Access to 5,500 Digital Workout Videos Bonusly – Internal Employee Recognition Platform Employee Assistance Program (EAP) Will Preparation Services, Legal Consultation, Financial Planning Assistance Discounted Hearing Program Worldwide Travel Assistance Program Comprehensive Identity Thief Protection

Waterfall Community Health Center

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Information Manager