Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

Varo is a next-generation bank built on technology and innovation, empowering consumers to take control of their financial lives. We serve millions of Americans exclusively through our mobile and web apps, striving to make digital banking easy, convenient, and personalized.

We are seeking a Complaints Analyst and Compliance Generalist to join our Compliance Team, and provide second line of defense oversight and monitoring of complaints as well as support for marketing compliance reviews. The ideal candidate will be a self-starter who enjoys a fast-paced working environment, is detail-oriented, and has a strong knowledge of compliance regulations, especially disputes regulations (Regulation E and Regulation Z) and UDAP/UDAAP, to provide second line of defense oversight of complaints. While owning complaints oversight, the ideal candidate will also have the compliance knowledge and flexibility to provide support for marketing reviews, and also pitch in and take on additional roles, as part of a small but nimble compliance team.

What you'll be doing

Consumer Complaints Oversight: Review regulatory complaints and complaint responses, mount an effective challenge to business or first line complaints team responses, as needed, and identify any potential regulatory issues or process improvements
Consumer Complaints Monitoring and Reporting: Monitor and analyze complaints to understand trends, particularly for issues that could lead to customer harm, identify any potential regulatory issues or process improvements, and prepare regular reporting
Issue Management: Identify, and then input and track compliance findings within Archer, Varo’s governance, risk and compliance (GRC) system, and work with business owners to remediate the findings
Compliance Advisory: Provide insights into process improvements, enhancements, and policy changes to reduce the recurrence of complaints, and work with partners and stakeholders to implement such enhancements
Compliance Advisory: Collaborate with the first line complaints team to advise, educate and enhance the complaints review process, as appropriate
Compliance Advisory: Review marketing or other customer communications to ensure compliance with applicable regulations, including CAN-SPAM, Reg DD, Reg Z, UDAAP/UDAP, FCRA, and TCPA
Establish and maintain strong relationships with the first line complaints team and across the business
The role may also include all or some of the following: Managing the regulatory exam process within the compliance team; Managing compliance policies and procedures; and Other compliance support tasks, as required

You'll bring the following required skills and experiences

Strong background in the second line of defense risk management organization, including experience with applicable regulations, such as Reg E, Reg DD, Reg Z, Reg CC, E-Sign, UDAAP/UDAP, FCRA, CAN-SPAM, FDCPA and TCPA
2+ years of increasing experience in bank regulatory programs and review of complaints and Reg E/Reg Z disputes
Solid communication skills, both written and verbal, and the ability to succinctly identify and communicate key information
Proven ability to build effective partnerships with stakeholders
Strong analytical and deductive reasoning skills
A passion for Varo’s mission
Ability to problem-solve, review and analyze data effectively assess risk, identify root causes of issues and identify operational deficiencies
Ability to think outside the box and adjust work and deliverables as the business needs and priorities shift
Strong consumer focus and understanding of UDAP/UDAAP. (Preferred)
Experience with the Google Suite toolset, and strong knowledge of Excel or Google Sheets. (Preferred)
Proficiency with Jira and Confluence. (Preferred)
Previous work in a FinTech or innovative financial institution. (Preferred)
Experience advising on control design and execution. (Preferred)
Ability to collaborate and influence internal partners on regulatory issues and remediation. (Preferred)

#Associate

We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!

About Varo

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer.

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

Varo. A bank for all of us.

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail careers@varomoney.com with the pertinent information and contact information.

CCPA Notice at Collection for California Employees and Applicants:

https://www.varomoney.com/privacy-legal/

For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $60,000 - $100,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. This role is also eligible for a bonus, equity, and competitive benefits.

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