Summary

Job Summary

The Office of Information Technology encourages applications for a Network Administrator! Im this role, the Administrator will maintain the CU-Boulder data network by configuring network management tools, supervising network health, diagnosing and repairing failures, answering customer’s questions, and resolving trouble reports. This position also supports campus data switch configurations, design layout, capital construction network estimates, troubleshooting network layer 2 and 3, provide support for customer issues, and respond to tickets in a timely manner. This position may share responsibility for continued 24x7 operation of the campus network, and joins an on-call rotation and needs to be able to respond to broad outages in a timely manner.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Vision

Who We Are

Office Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission

Office Information Technology enables campus priorities by providing high-value IT services and solutions.

Values

Trust, as a foundation for how we engage with one another and with campus partners, along with
Avid curiosity in how to better support the campus and our stakeholder’s while.
Fostering empowerment and authentic engagement among ourselves and
Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy

Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:
- Provide a fluid and adaptable academic and student experience.
- Enable research competitiveness and
- Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, CIO Information Technology particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

Responsibilities

What Your Key Responsibilities Will Be

Network Service Operations:

Perform campus wide network support including configuration, pre-production deployment testing, deployment, inter-connectivity design layout, record keeping and providing solutions based on minimal direction. Support physical infrastructure group in maintaining networking connectivity. Maintain and modify monitoring tools (solar winds) as needed for edge switch management and monitoring, this includes supervising scripting where necessary to support the network uptime.

Network Service Response

Respond to switch outages related to operating systems, configuration software, and inter connectivity issues on a needed basis as the advancement point from level 1. Strive for highest levels of customer service based on reactionary survey results. This position will provide high-level technical support every day, engage customers to understand issues when necessary, work with the team to fix and resolve customer issues. Provides detailed estimates for IT network build-outs for capital construction and remodel efforts.

Firewall Administration And Support

Responsible for maintaining, configuring, patching, troubleshooting, and repairing firewalls. Ability to use firewall management systems to supervise and push configurations and policies to supported firewall platforms. As well as the ability to perform software and hardware upgrades to supported firewall platforms.

VPN System Support

Responsible for maintaining, configuring, patching, fixing, and repairing VPN systems. Includes monitoring systems and responding to network outages. Ability to configure custom VPN requests. Ability to perform analysis/troubleshooting of VPN services while engaged with customers.

Network Access Control (NAC) Administration and Support:

Responsible for maintaining, configuring, patching, troubleshooting, and repairing NAC system. Ability to perform software and hardware upgrades to supported NAC systems, engaging with NAC vendor as required.

Scripting Support

Responsible for maintaining, configuring, and troubleshooting the paging system as well as the scripting tools setup the rest of the networking team uses as a resource.

Network Closet Maintenance

Ensure network closets are maintained to standards, including cleanliness, labeling, power solutions, and general operational integrity.

Professional Development

Maintains proficiency and acquires new technical knowledge by reading technical journals, manuals, electronics mailing lists, newsgroups, and standards documents, attending seminars and classes, participating in discussions with colleagues and collaborating with vendors. Work with management to determine proper course-level training opportunities.

What You Should Know

This position is in a hybrid work situation.
Visa Sponsorship is not available for this role.

What We Can Offer

The salary range is $76,602 - $86,161 per year.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be accomplished. Be excited. Be Boulder.

What We Require

Bachelor’s Degree from an accredited institution.
A combination of education and/or related experience may be substituted for the degree on a year for year basis.
Two years’ experience:
- Configuring and maintaining enterprise firewall equipment;
- Supporting Ethernet based routing and switching in a large enterprise environment;
- One year experience configuring and maintaining an enterprise VPN service;
A Valid U.S. Driver’s License.

What We Would Like You To Have

Good logic ability, scripting experience and basic web design knowledge. MySQL, Python, PowerShell, Linux, Perl, Pascal, etc.

Special Instructions

To Apply, Please Submit The Following Materials

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by March 10, 2025 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

University of Colorado Boulder

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