Position Overview:

The Chief Information Officer (CIO) serves as the key executive for information services and is responsible for leading the short and long-term strategic direction of the Information Technology team. This position provides leadership, vision and oversight for information systems and technology, and has overall responsibility for direction, coordination and management of IT business and clinical functions. The CIO will partner with organizational leadership to implement programs, business plans and policies that support organizational objectives. The CIO will lead the team that is consistent with Towne Mortgage Core Values and will create an environment of trust, high performance and continuous improvement.

Duties & Responsibilities Overview:

Strategy & Planning:

Participates in strategic and operational governance processes of the organization as a member of the executive team.
Monitors emerging trends in the financial services industry and adjacent industries and identifies potential innovative solutions and services for members and business intelligence tools.
Understands the strategic direction of Towne Mortgage by partnering with functional business leaders to ensure alignment of our IT strategic roadmap with the growth needs of the business units.
Works closely with the President/CEO; develops strategic plans, reviews reports; organizes plans and makes recommendations for major information technology projects involving functional changes within Towne Mortgage and budgets.
Formally submits information technology recommendations, assists in hardware and software selection, reviews vendor agreements and conducts contract negotiations, etc.; may collaborate on other teams as required.
Keeps current with trends and issues in the IT industry, including current technologies and prices. Advises, counsels, and educates executives and management on their strategic, competitive or financial impact.
Promotes and oversees strategic relationships between IT external entities, including vendors, and partner organizations.
Leads IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Acts as an advocate for the organization's IT vision via regular written and in person communications with the organization's executives, team leaders and team members.
Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing and in-house development.

Business Continuity & Cybersecurity

Participates in the governance and operational processes surrounding the organization's information and cyber security.
Directs development and execution of an enterprise-wide disaster recovery and Business Continuity Planning.
Assesses, monitors and communicates risks associated with IT investments.
Ensures IT system operations adhere to applicable laws and regulations.
Establishes lines of control for current and proposed information systems.

Planning & Execution

Develops, tracks, and controls the information technology annual operating and capital budgets.
Partners, collaborates and consults with stakeholders to define systems requirement for new business unit technology implementations.
Develops business case justifications and cost/benefit analyses for IT investments, and initiatives. Measures return on investment to ensure achievement of defined outcomes.
Defines and communicates plans, policies, and standards for the organization for selecting, acquiring, implementing, and operating IT systems.
Instills a culture of service and responsiveness by ensuring continuous delivery of IT services through oversight of service level agreements with team members and monitoring of IT systems performance.
Approves, prioritizes, and controls projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
Reviews hardware and software acquisition and maintenance contracts and pursues master agreements to capitalize on economies of scale.

People & Organizational Management

Extensive leadership and management skills are required with a focus on creating a high performing team.
Model Towne Mortgage cultural values, leadership competencies, providing guidance and motivating others to work well together in accomplishing the team's purpose and objectives.
Develop a culture that promotes high engagement for all team members.
Ensure goals are well understood, creating a collaborative environment, building confidence & trust, and creating cooperation amongst team members in achieving goals.
Select and retain talent with skills, abilities and behaviors that focus on results while cultivating Towne Mortgage’s culture.
Improve and reinforce performance in others and develop talent for critical positions and/or future leadership roles.
Manages directly three or more leadership positions and at least 10 indirect reports plus vendor partners.

Requirements Overview:

Four-year university degree in the field of computer science or business administration.
Ten years of experience managing and/or directing an IT operation.
Fifteen years of current experience working in the IT industry.
Extensive experience in strategic planning and execution.
Proven experience in IT planning, organization, and development.
Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems.
Good understanding of computer systems characteristics, features, and integration capabilities.
Experience with systems design and development from business requirements analysis through to day-to-day management.
In-depth knowledge of applicable laws and regulations as they relate to IT.
Excellent understanding of project management principles.
Superior analytical, evaluative, and problem-solving abilities.
Ability to set and manage priorities judiciously.
Proven leadership ability.
Excellent written and oral communication skills.
Excellent interpersonal skills. Ability to present ideas in business-friendly and user-friendly language.
Ability to motivate in a team-oriented, collaborative environment.
Strong understanding of human resource management principles, practices, and procedures.
Exceptionally self-motivated and directed.
Keen attention to detail.
Exceptional service orientation.

Towne Mortgage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, disability, national origin, veteran status, or genetic information as well as any other State or local employment protections. Towne Mortgage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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Chief Information Officer