Job Description

Do you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?

When you join the Teal-Jones Group, you are joining a leader in the industry. The entrepreneurial spirit embedded throughout The Teal-Jones Group of companies started more than 70 years ago. We have built our success and continue to grow.

We provide a dynamic environment with competitive compensation. We encourage innovation and growth in a fast-paced environment.

POSITION OVERVIEW:

This role is intended for a dynamic individual excited about the opportunity to use technology to help drive customer success while building a successful business with a collaborative and customer-centric culture.

Primary Duties

Deliver IT support, project planning, and technical delivery services to a broad range of departments and end users
Assist with and take the lead projects from initial assessment, through planning, design, and implementation
Install, configure troubleshoot, support, and optimize Microsoft Windows Server environments
Implement virtualization solutions leveraging VMware and Hyper-V including the deployment and maintenance of server, storage, and backup solutions
Deploy and manage technology solutions to implement disaster recovery
Deploy and manage technology solutions built on Microsoft Azure cloud services
Implement, deploy, and maintain office productivity and security solutions using Microsoft 365
Working knowledge of Microsoft Intune and Microsoft Endpoint Manager (SCCM)
Working knowledge of Defender for Endpoint
Experience working with and deploying Microsoft OneDrive, Teams, and SharePoint
Deploy, manage, and maintain network and network security solutions from various vendors
Meraki experience is an asset (switches and access points)
Knowledge of Point-to-Point wireless technologies
Knowledge of telephony
Provide technical support and escalation response to both end-users and IT staff
Troubleshoot issues that may arise for clients with hardware, software, or configuration problems
Create accurate and effective documentation and develop standards
Knowledge of IT auditing and inventory management process
Knowledge of licensing
Provide leadership and assistance to colleagues and future employees to foster a collaborative work environment and culture
Work with leadership team to identify appropriate vendors for partnership and foster strong relationships with those vendors
Assist with the development of proposals and pre-sales exercises including the presentation of technologies and solution proposals to clients and prospective clients
Develop, define, or improve solution offerings for customers using new and emerging technologies
Develop strong and lasting customer relationships with key staff
Pass certification exams and complete training as appropriate to demonstrate skillset and to foster strong vendor relationships
Participate in trade shows and other business development exercises
Other duties as required by the Employer, such as the completion of expense reports and timesheets
Travel is expected to our US sawmill locations (up to 30%)

QUALIFICATIONS:

Strong interpersonal skills, communication skills
Ability to build and maintain strong relationships and act as a facilitator
A flexible team player with a proven ability to work successfully in a matrix reporting environment
Strong drive to stay current and cutting edge in an ever-changing IT environment
Post-secondary education in Computer Sciences along with a minimum of 5 years of IT generalist experience or equivalent
Experience working in an industrial environment

The Teal-Jones Group

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