Job Details

Miami, FL

Description

Position: Butler

Type: Full-Time

Reports To: Hotel Manager

About The Moore

The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.

The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues.

About WoodHouse

WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, which was named D Magazine’s Best Restaurant in Dallas (2021) and was a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space, which will open later this year in Miami, FL. For more information, visit www.woodhouseus.com.

Position Overview

As a Butler at The Moore you will be an integral member of the Hotel team that creates distinctively different and authentic experiences for our members and guests. You will warmly greet and assist them with their requests, anticipate their needs, and ensure a seamless and memorable experience during their stay.

Essential Duties and Responsibilities:

Be a key member of the guest experience from the moment they walk into The Moore till the moment they complete their stay.
Collaborate with the front desk team to maintain accurate guest records and preferences.
Escort guests to their rooms and provide an orientation of hotel facilities.
Coordinate and execute personalized services requested by guests.
Take on the role of a room inspector to ensure rooms are prepared according to guest preferences and The Moore standards.
Anticipate guests needs as well as potential issues by taking a proactive approach in resolving the problem.
Ensure complete guest satisfaction with all requests and guest experience.
Collaborate and coordinate with housekeeping, room service, and other hotel departments to fulfill guest requests.
Handle guest complaints and concerns effectively, escalating issues as necessary
Have an impeccable eye for detail to ensure accuracy and efficiency.
Other responsibilities as assigned.
Benefits

We offer a highly competitive salary and benefits package.

Why work with us

This is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.

Qualifications

Required Skills/Qualifications:

Previous experience in a similar role within the hospitality industry preferred.
Exceptional interpersonal and communication skills.
Strong organizational abilities with attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of local attractions and services is an advantage.
High school diploma or equivalent; additional certifications in hospitality are a plus.

Physical Requirements

Capability to work on your feet for at least 8 hours.
Capacity to lift, carry, or move objects weighing up to 40 pounds.
Occasional kneeling, bending, crouching, and climbing as needed.

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