Do you enjoy jumping in to help team members solve IT problems? Do you love building new systems in a fast-paced, high-impact work environment? Are you driven to change the standard of care in women’s health?

The Lactation Network is hiring a Systems Administrator. This person will be essential in the administration and maintenance of IT systems. This role will manage existing network and systems, and deploy solutions to provide increased performance, reliability, and efficiency for our employees. In addition, this position will run the service desk support needed for escalated issues.

We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2025 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.

**Candidates for this role must be located in the Chicagoland area, as it requires monthly in-office visits. The office is located in West Town, Chicago.

Breakdown of the role

Systems Administration & Maintenance (60%) – The Systems Administrator will configure system settings, conduct regular system maintenance, and perform user management.
Systems Integration (30%) – This role will build and maintain system integrations via middleware and/or custom API interfaces.
Service Desk Support Escalation (10%) – When applicable, our user support team will triage system configuration-related issues to the Systems Administrator for resolution.

What you’ll do

Reporting to the IT Operations Director, you’ll have responsibilities that include:

Serve as an administrator for our various systems, including Entra, Microsoft 365, Intune and others.Confi
gure and maintain system integrations via middleware and/or custom API interfaces.Onboard
and offboard users with role-based security and access provisioning.Audit us
er access to systems and ensure licenses are being used effectively.Perform
routine maintenance and controlled updates to IT systems.Log and
monitor system performance, errors, and security threats.Work wit
h the Senior Systems Administrator to create, maintain, and test disaster recovery and business resiliency plans for supported applications.Work wit
h the Senior Systems Administrator and the Security Team to develop, implement, and maintain security protocols across all platforms.Hardware
asset management including, procurement, setup, and remote access.Field an
d resolve issues triaged and escalated by IT Helpdesk team.Assist
in developing and maintaining IT procedures, creating automation solutions, and producing technical documentation and knowledge base materials.Serve in an o
n-call rotation (approximately 10 days annually) to provide critical support during holidays and off-hours, requiring technical troubleshooting capabilities, prompt incident response, and consistent computer access to address urgent system disruptions and outages.
What we expe

t from you5+ years of e

xperience as a Systems Administrator or similar role·3+ years of e
xperience with common enterprise system platforms such as: Cloud-based environments (ERP, CRM, Exchange, Azure/AWS, etc), Identity and access management (iPaaS, IDP, SAML, SCIM, OAuth, 2FA/MFA, etc), and Saas & point solutionsBachelor’s de
gree in Computer Science, IT, or similar discipline or the recognized equivalent in education and experienceProficiency w
ith identity and access management tools and best practices Experience wi
th email administration, security, and monitoring (Microsoft 365)Familiarity w
ith DNS/web cert managementKnowledge of
MDM and patching software such as Intune, and NinjaOne.Experience wi
th administering MAC OS (Experience with Apple Business Manager is a plus)Strong unders
tanding of gathering and documenting user requirementsA growth mind
setA bias for ac
tionClose attenti
on to detailStrong collab
oration and communication skillsHigh EQThe ab
ility t
o inspirePoise under pressu
reA glass-half-full
attitude
What we’d also lo

e to seeExperience in high

-growth organizationsHealthcare experie
nce
What you can expe

t from usUnlimited PTO. We

work hard. We’re passionate about what we’re building together. We also have lives outside work.Healthcare benefit
s. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)401(k) with 4% emp
loyer match. We’re planning for the future—and we want to help you do the same.Remote-first cultu
re. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.Mindfulness and Me
ditation App. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.Recharge. We have
one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.Professional devel
opment. We invest in our team by offering every employee access to a professional development budget.Competitive compen
sation. We’re looking for top talent.A growth environme
nt. The sky’s the limit.
About Lactation N

tworkThe Lactation Netw

ork is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.

The Lactation Net

ork is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The Lactation Network

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