Overview

Technologix Group is seeking an experienced; highly customer service oriented process-driven IT Systems Engineer. This position requires a proven track record of exceptional customer service skills with a passion to motivate and grow a team. The ideal candidate for this position is a 'jack of all trades', who enjoys the challenge of working on various technologies. This position is available at our downtown Shreveport office. For certain matches this position could be hybrid / remote with periodic visits to our Shreveport Office through the year.

Essential Duties & Responsibilities

Review scope of work and manage implementation of projects
Provide remote and on-site server/workstation support and maintenance
Install applications and operating systems on customer hardware
Test new products and technologies prior to deployment
Create thorough and accurate documentation on all projects and support incidents
Administer and support Microsoft-based customer networks
Investigate user problems and identify their source; determine solutions; test and implement solutions
Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems

Knowledge Requirements

All Windows desktop and server operating systems
Active Directory, Group Policies
Exchange Server
Microsoft 365 and SharePoint administration
RMM platforms such as N-Able, LabTech, or Kaseya
Enterprise-class network equipment such as Cisco, HP, Dell
Network security products from Fortinet, Cisco, and Sophos
VMware and Hyper-V virtualization platforms
Veeam Backup and Replication
SAN or HyperConverged Storage experience
Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX

Qualifications

4 + years of experience supporting and implementing network and systems infrastructure solutions
Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)
Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
Ability to concisely document issues and resolution steps

Perks of working at Technologix:

Career development
Comprehensive health and dental plans
401(k) with contribution matching

Technologix

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IT Systems Engineer