Posting Details

Position Information

Posting Number 20111094-2 Job Title Information Technology Support Manager Pay Rate $65,000 - $70,000 Annually Job Category Staff Department INFORMATION TECHNOLOGY

Position Summary Information

Job Description Summary

The IT Support Manager leads the technical support of the college including maintaining and updating PC hardware and software, printers, audio visual, and network support. This position performs analysis of network needs and contribute to the design of network architecture, integration, and installation for the College. Also, this position oversees Helpdesk/Information Desk operations as well as Athletics IT needs. Some evening and weekend hours may be required when system or communication issues arise.

Essential Duties And Responsibilities

Direct the day-to-day operations, projects, and staff for all related subordinate lines-of-business keeping the CIO as informed as possible
Provide leadership for and supervise technical support staff including training, professional development, performance evaluations, and disciplinary action, as needed.
Oversee subordinate line-of-business services as they pertain to strategic planning, budgeting, and CapEX requests for the department
Develop and execute project work plans and revise as appropriate to meet changing needs and requirements
Act as an escalation point for staff, instructional help desk requests, and incidents.
Create, update, and manage detailed documentation for end users as well as IT team members
Manage and control assets along the equipment lifecycle
Recommend and plan for client hardware and software updates and patches as needed to PCs, Laptops, Macs, IPad/Tablets, network, printers, and projectors
Coordinate installation of hardware and software for all College employees
Evaluate hardware and software working with vendors to provide the best quality and cost in order to meet with college requirements
Coordinate network schedule, backups, and downtime for department and communicate schedules campus wide.
Maintain professional and technical knowledge remaining on the forefront of emerging industry practices
Provide training and support to team, and end-user clients
The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Required Qualifications

Bachelor’s Degree with 3 years of experience working in IT Support; OR Associate’s Degree with CompTIA A+ or CompTIA Network + certification, and 5 years of experience working in IT Support, OR CompTIA A+ or CompTIA Network + certification with 10+ years of experience working in and managing IT Support functions
Experience with computer, printer, and audio repair, network monitoring, Microsoft Active Directory systems administration, and operating systems such as Windows Linux and Mac OS
Strong analytical and problem resolution skills to assist with troubleshooting for client issues on a timely basis

Preferred Qualifications

Bachelor’s Degree or higher in Computer Science, System Technology field or its equivalent
CompTIA A+ and CompTIA Network + certification or equivalent knowledge
Prior management and supervisory experience.
Experience working in IT support including ITIL knowledge, Office 365 administration, classroom technology management, Hudl cameras and Watchfire score board.
Excellent leadership interpersonal, verbal and communication skills in both technical and non-technical language
Ability to multi-task and prioritize multiple projects at the same time under pressure
Exceptional customer service orientation

Other Information Special Instructions to Applicants Physical Requirements

Must be able to complete the following with or without a reasonable accommodation:

Close Date 10/20/2024 Quicklink https://swmich.peopleadmin.com/postings/4701

Reference Requests

Reference Request Details

Accept References Yes Minimum Requests 3 Maximum Requests 3

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Please indicate your highest level of education.
- Doctorate Degree or higher
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- High School Diploma or Equivalent
* How many years of experience do you have in a related position or field?
- No experience
- Less than 1 year of experience
- 1-3 years of experience
- 3-5 years of experience
- 5+ years of experience
Please indicate any applicable active certifications you have obtained. (Open Ended Question)

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Academic Transcripts
Optional Documents

Southwestern Michigan College

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Information Technology Support Manager