Systems & Methods, Inc. (SMI MGMT)

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go theExtra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Work from home option may be considered.
On-call 24x7 to assist in critical impact scenarios.
Responsible for day-to-day administration, configuration, and monitoring of network and voice-related systems.
Must ensure all MPLS/Internet connectivity and related equipment are operating efficiently and that all related SLA’s meet and/or exceed contractual obligations.

Essential Duties and Responsibilities:

Coordinate activities with appropriate Information Services (IS) staff, Information Technology (IT) staff, Division staff, Vice President of Information Technology, and other staff as necessary.
Must have in-depth understanding of networking and voice over IP.
Support the data and voice network.
Respond to and resolve network outages promptly.
Work directly with network/voice providers in troubleshooting the voice/data environment.
Support internal telephony clients, servers, and applications.
Administer, configure, and perform maintenance on security devices including firewalls and network authentication services.
Must have experience configuring, troubleshooting, and maintaining site-to-site VPN tunnels.
Administer, configure, and perform maintenance on network switches, routers, wireless access points, and other devices as necessary.
Must have experience configuring, troubleshooting, and maintaining routing protocols (BGP, EIGRP, OSPF) and network failover technologies.
Must have experience with Cisco LAN and WAN hardware—Nexus experience desired.
Must have experience with Palo Alto firewalls.
Serves as an in-house technical resource within areas of expertise.
Perform related duties as assigned.

Other Skills and Abilities:

Knowledge of:

Computer hardware, software, operating systems and peripherals.

Modern office practices, procedures, and equipment;
Policies and procedures involved in each Division’s operation;
Standard testing procedures;
Oral and written communications skills; and
Interpersonal skills using tact, patience, and courtesy.

Ability To:

Communicate effectively both orally and in writing;
Plan and organize work;
Work independently with little direction;
Work as a team member when required;
Meet stringent schedules and time lines;
Manage corporate and project resources effectively;
Work successfully in a fast-paced environment on multiple project priorities;
Exhibit flexibility with work hours during software testing, maintenance and implementation; and
Travel on demand or as needed.

Education and/or Experience:

Bachelor or Associate degree in Computer Science, closely related field or applicable experience required. Plus a minimum of 4 years experience or equivalent combination of education and experience.

Understanding of firewall and Voice over IP technology required. Cisco and Palo Alto certifications preferred.

We are an Equal Opportunity Employer. We are a drug-free workplace.

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SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing.

To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture

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