Job Title: Network Technician

Location: Fort Myers, FL

Department: Service Department

Reports To: Service Manager

FLSA Status: Full Time Non-Exempt

Job purpose

The Network Technician will troubleshoot and maintain the organizations network systems, as well as provide technical support to end-users regarding computer hardware and software.

Duties and responsibilities

Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
Works with and troubleshoots a number of software products
Trains end-users on the use and features of the various operating systems and applications on the various platforms.
Performs primary network system administration on network servers as needed.
Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software.
Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
Works with software manufacturers to resolve application problems to meet end-user daily computing needs.
Writes scripts and batch files as needed to enhance the function of the operating system.
Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
Consult with sales staff as required to sell upgrades and new technologies to clients in order to help meet their growing needs and demands.

Requirements

Skills and Qualifications

Associates degree in Computer science or a related field of study preferred
2 years of direct work experience in an LAN\WAN network environment.
At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, WatchGuard WCSP, CompTIA Network+, CompTIA A, CompTIA Security+)
Complete CompTIA sales certification in 2 mos, and CompTIA managed services in 4mos.
Strong problem identification, troubleshooting and problem resolutions skills.
Able to build and maintain lasting relationships with customers.
Ability to work individually and as part of a team.
Must possess a valid FL driver’s license and vehicle.
Must display sophisticated writing and interpersonal communication skills.
Excellent organizational skills and ability to work independently.
Proficiency in Microsoft Office, including Outlook, Work, Excel, PowerPoint.
Knowledge of arithmetic, algebra, geometry, calculus, and statistics.
Ability to learn quickly, multi-task and take on new responsibilities

Working conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

Must be able to sit and/or stand for up to 8 hours a day.
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects.

Direct reports

This position has no supervisor responsibilities.

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