Job Details

Northern California - West Sacramento, CA

$81,121.90 - $85,228.70

Description

Position Purpose:

Systems Administrator is responsible for the maintenance of all hardware, software and phones (cell & desk) of Local 2015. The position also supports network operations for Local 2015 by maintaining servers and network devices. This individual participates in technical research and development to enable continuing innovation within the Union, as well as ensuring that systems hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and volunteers to perform at the highest level.

This individual will assist with projects, events and technical issues in the initiation and planning phases of project life cycle. These activities include the definition of needs, benefits, and technical strategy; research & development within the project; technical analysis and design; and support of staff in executing, testing and rolling-out of solutions while serving as a technical expert in the area of system administration for complex operating systems.

Investigates and analyzes feasibility of system requirements and develops system specifications. This role also identifies methods and solutions in order to provide a high level of service to the user community within Local 2015. This individual is responsible for all hardware, software and helpdesk functions to support Local 2015 in its day to day operations and all other duties as assigned by the IT Director.

Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.

Systems Administration:

Proactively maintain, troubleshoot, and provide training on all technology in Local 2015, including workstations, cell phones, VOIP system, printers, network equipment, and audio visual equipment. • Provide IT support for the Training Center and their staff
Manages the day-to-day operations of the Local 2015 host computers by monitoring system performance, configuration, maintenance and repair. Ensure that records of IT equipment inventory are properly maintained. Apply revisions to host system firmware and software. Works with vendors to assist support activities
Ensure optimum performance of all workstations and network equipment.
Setup, maintain and configure Life-Size Video Conferencing system
Document system configurations and maintain equipment standards across the Local

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Coordinate, setup and maintain accurate records of conference call numbers, conference calls including but not limited to Executive Board Conference Calls
Setup requested audio, video and computer equipment for events and meetings
Establishes, maintains and manages user accounts. Installs, modifies and maintains systems and utility software on computer systems.
Maintain accurate records of software licensing and various subscriptions assigned to the IT Department
Setup/clone workstations and provision for use by staff.
Stays current with technological developments in systems administration technology and recommends ways for Local 2015 to take advantage of new technology
Suggest new hardware, methodologies, and technologies to best support the goals and operations of Local 2015.

Network/Server Infrastructure:

Create and maintain login and email accounts on a Microsoft Windows domain, Exchange mail server and ShoreTel Phone System.
Proactively provide protection from viruses and conduct periodic scans on workstations and servers.
Troubleshoot network issues/outages including operating systems on servers; implementing intermittent connectivity, routers, switches, firewalls, virus protection, email systems and disaster recovery
Install, configure and troubleshoot infrastructure applications (Exchange, SQL, DC’s, Etc.). Develop, document and maintain installation and configuration procedures and policies for mission critical systems
Maintain peak network/systems operations by proactively conducting network/system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating systems; designing and running system load/stress testing; escalating application problems to vendors for timely resolution.
Proactively monitor network security to identify possible intrusions, security threats and vulnerabilities.
Vigilantly perform daily backup operations, making certain all mission critical data is protected at all times while ensuring integrity of the backups.
Create, change, and delete user accounts per request.
Conduct extensive research in order to apply pragmatic solutions to highly complex technology challenges

Phones:

Configure VOIP phones, create and maintain user accounts and extensions on Shoretel Phone System
Provide training and support to staff.
Setup and configure cell phones for users and provision new lines for new staff.
Maintain meticulous records of all Local 2015 cell phone accounts to include both staff accounts, Executive Board and various campaign related accounts.
Thoroughly review monthly bills to ensure users adhere to thresholds set on their respective phone lines.
Conduct troubleshooting on both Cellphones and desk phones as required • Maintain accurate records of ShoreTel licensing

Department/Local Union Structure:

Interact positively with all staff.
Occasional non-IT related organizing and campaign work.
Required to remain abreast of new technologies and their effect on the Local 2015 computing environment.
Perform other duties as required to support the department and mission of the organization.

Qualifications

Qualifications:

Degree in Information Technology or a related field and 4 years’ experience troubleshooting and maintaining a broad range of hardware and software. Relevant experience may substitute for the degree requirement on a year for year basis.
Microsoft Certification is highly desirable
Ability to communicate technical procedures in non-technical terms.
Ability to manage multiple short deadlines simultaneously.
Ability to quickly adapt to new technologies and systems.
Ability to follow complex instruction with minimal supervision.

Physical Demands:

Sitting at a computer workstation for extended periods typing. Lifting up to 50 pounds...Employees must recognize that working in the labor movement is tough, demanding work, which sometimes requires working long or irregular hours that may necessitate over time. -Some limited travel may be required.

Scope and Nature of Supervision:

The System Support Coordinator reports to the IT Director or designee.

Job descriptions are not designed to cover or contain a comprehensive listing of every activity or responsibility that is required for each role.

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