The Senior IT Support Administrator is the go-to person that provides employees and the company with computer, systems, peripheral, and network support. The position is responsible for the procurement, maintenance, and decommissioning of the infrastructure and systems present at their location.

JOB RESPONSIBILITIES

Conform to ISO and NIST regulations for policies and procedures in relation to network security and configuration.
Create, execute and maintain procedures and scripts to automate various IT tasks
First level tech support for end-users.
Management of desktop computers, servers, and office peripherals.
Address and resolve user issues with hardware, software, and other tech assets.
Ensure software maintenance and coordinate with third-party vendors as necessary.
SNMP configuration and management.
Ability to configure switches, APs and VLANS.
Provide timely support to identify and resolve IT-related issues that may arise in day-to-day operations, including hardware and software troubleshooting.
Assist in the installation and configuration of hardware components, as well as the deployment and maintenance of various software applications utilized across different departments.
Assist in the documentation of IT processes, protocols, and standard operating procedures to ensure that all IT operations are well-documented for future reference.
Aid employees with IT-related queries and concerns, providing guidance and training as needed.
Contribute to ongoing IT projects, including system upgrades, software integrations, and the implementation of new technologies to enhance the overall efficiency of the manufacturing processes.

REQUIREMENTS

BS in Computer Science and 5+ years equivalent work experience
Preferred certifications: CompTIA A+, Network+, Security+ CCNA, CCT Microsoft 365 Certified: Fundamentals
Expert in computer hardware and peripherals. Advance knowledge of operating systems including all versions of Windows, MacOS, and some distribution of Linux.
Basic knowledge in networking, routers, wireless WIFI, IPv4 and IPv6, gateway, DNS, and subnets. Daily network tasks include testing network traffic, interlinking workstations and manufacturing equipment, and patching connectivity issues.
Knowledge of networking tools such as Wireshark, Nmap, cabling tools, cable test units, etc.
Strong analytical and problem-solving skills, with the ability to adapt to a dynamic manufacturing environment.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Rocket EMS

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